Ict Servicedesk Project Lead

Vor 4 Tagen


Wallisellen, Schweiz ROCKEN Vollzeit

**Lohn - 90'000 - 110'000**:
ROCKEN® ist in der digitalen Rekrutierung von Talenten und Experten aus Consulting und Software Engineering spezialisiert. Wir kollaborieren mit den spannendsten, Schweizer IT Softwarehersteller und Beratungsfirmen. Wir stellen einhergehend ein Netz an etablierten Unternehmungen digital und transparent durch unsere geschlossene ROCKEN® Talent Plattform zur Verfügung.

Damit unsere Partner ihre Projekte erfolgreich stemmen können, braucht es ein Zusammenspiel verschiedener Fachspezialisten aus den Bereichen: Agile Business Analyse, Requirements Engineering, Project Management, Software Engineering, Architektur, DevOps, und Security.

Hast du Lust auf eine neue Herausforderung? Dann profitiere als ROCKEN® Talent von unserer breiten Vernetzung und lass dir spannende Jobs vorstellen.

**Deine Verantwortung**:

- Du übernimmst die Leitung des IT Service Desks.
- Du pflegst das Incident / Problem Management: Entgegennehmen, bearbeiten, abschliessen oder weiterleiten von technischen Problemen.
- Ebenfalls führst Du das Requestmanagement: Entgegennehmen, bearbeiten und weiterleiten von Requests (Hardware, Berechtigungen, Software).
- Du kümmerst dich um für die eingegangenen Tickets.

**Deine Skills**:

- Du hast eine abgeschlossene Berufslehre (EFZ), kaufmännische Ausbildung oder Informatik.
- Du hast schon mehrere Jahre als 1st Level IT Helpdesk gearbeitet und konntest bereits Führungserfahrung.
- Du bist eine kundenorientierte Persönlichkeit und bleibst auch in hektischen Situationen gelassen.
- Du sprichst verhandlungssicheres Deutsch und kannst dich ebenfalls gut auf Französisch und Englisch verständigen.

**Benefits**:

- ** Flexible Arbeitszeitgestaltung**:

- ** Homeoffice**:

- ** Markt
- und Leistungsgerechte Löhne**:

- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:

- ** Komfortables Büro mit moderner Infrastruktur**

**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years


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