Self Service Platform Owner

vor 7 Monaten


Zug, Schweiz Johnson & Johnson Vollzeit

Johnson & Johnson is currently seeking a **SELF SERVICE PLATFORM OWNER **to join our TEAM located in **Zug.**

Johnson & Johnson RDEX CS&S is recruiting for an Assisted Services Platform Owner, located in EMEA.

RDEX CS&S are a vibrant dynamic virtual team, accountable for managing the various satellite systems that support DELIVER Customer Services and our external customers.

CS&S are the regional owner of the Customer experience narrative, responsible for matching requirements to external and internal customer expectations. CS&S take the leadership of the capability roadmap to deliver the Customer Experience, including overview of project portfolio (budget, execution, status), and of the technology roadmap to support CS execution with objectives of increasing efficiency (eg. Automation, digitalization of activities, self-service etc) and customer experience (eg

portal, omnichannel).

The Self-Service Platform Owner will be specifically responsible for the JJCCP, Bookit and MyMediset and will have the opportunity to work across the region with Customer Services teams and JIT, as well as globally and externally to bring insights and opportunities to the JNJ EMEA MT organization. This includes the responsibility for being up-to-date about the latest trends on CS&S technologies of expertise, through active participation in events and consolidation of networks of industry professionals and recognized vendors.

In this role, the Platform Owner will have the opportunity to be exposed to the main strategic regional initiatives acting as a core team member in representation of the technologies in scope: a very exciting opportunity to broaden and strengthen knowledge, exposure and experience.

**Key Responsibilities**:

- Accountability for technology roadmap, considering.
- Global strategy
- Regional strategy & prioritisation
- External opportunities
- Industry insights
- Drive deployment across region (as required)
- Drive continuous improvement and enhancement of technology ensuring MedTech EMEA is best in class in utilising the technical capabilities in the most effective ways.
- Responsible for regional alignment, business cases and funding requests to support regional demand intake on new enhancements and capabilities.
- Responsible for capacity planning for team
- Ownership of regional community of practice to foster continuous training and adoption.

**Qualifications**:
**Education**:

- Educated to University Degree level.

**Experience and Skills**:
**Required**:

- 6 - 8 years in supply chain related disciplines with experience in Customer Service and/or Digital/ eCapability functions
- Excellent Stakeholder Management
- Excellent communication and presentation skills
- Dynamic problem solver able to anticipate potential problems and create solutions.
- Expert technology knowledge, including supplier relations.
- Process oriented, Data analysis & statistical skills.
- Shape: Capability to challenge the status quo and drive change
- Deliver: Deliver results by inspiring and mobilizing people and teams
- Connect: Develop deep insights into the needs of our patients, customers, markets, and
- communities
- Credo based attitude.

**Preferred**:

- 6+ years in Customer Experience roles within Supply Chain Operations or Commercial
- 3+ years experience in Digital Ecosystems roles.
- Continues Process Improvement, Process mapping, Six Sigma, LEAN
- Well organized and used to working in virtual teams.

**Other**:

- Fluent in English
- Travel is required, up to 35% Regionally.



  • Zug, Schweiz Johnson & Johnson Vollzeit

    Johnson & Johnson is currently seeking a **ASSISTED SERVICE PLATFORM OWNER **to join our TEAM located in **Zug.** Johnson & Johnson RDEX CS&S is recruiting for an Assisted Services Platform Owner, located in EMEA. RDEX CS&S are a vibrant dynamic virtual team, accountable for managing the various satellite systems that support DELIVER Customer Services and...


  • Zug, Schweiz Leica Geosystems AG - Part of Hexagon Vollzeit

    **Committed and with passion for precision we create digital reality solutions combining sensor, software, and autonomous technologies to empower a sustainable future.**: At Hexagon Mining Switzerland, we focus on collision-warning systems for large vehicles used mainly in open-pit mining. Hexagon Mining Safety products integrate satellite navigation,...

  • Platform Engineer

    vor 1 Monat


    Zug, Schweiz Darwin Recruitment Vollzeit

    Are you driven by the challenge of supporting and optimizing IT infrastructure to empower businesses in the digital age? We’re seeking a motivated individual to join a team committed to enabling companies to excel through modern IT solutions.Your Responsibilities:Manage IT infrastructure solutions for SME customers, both remotely and on-site.Deliver 1st...


  • Zug, Schweiz Johnson & Johnson Family of Companies Vollzeit

    **EMEA Make Self Care Lead** provides the framework for execution of strategies and oversight of implementation of those tactics on key processes and investments supporting internal and external Self Care plants and product lifecycle. The role actively shapes and executes the development of regional strategies, tactics, and programs to achieve short - and...

  • Product Owner

    vor 1 Woche


    Zug, Schweiz ITech Consult Vollzeit

    **Product Owner **(f/m/d) - Analysis /Product Testing / Project Management / English / Scrum** **Project**: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified **Product Owner.** Background: Service Strategy & Innovation is focused on developing Roche Services further, excite with Customer Experience...

  • Product Manager Platform

    vor 7 Monaten


    Zug, Schweiz SHL Medical AG Vollzeit

    SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their...


  • Zug, Schweiz Johnson & Johnson Vollzeit

    **Manager - Global Supply Planning, Self Care** Reports to Senior Manager - Regional Supply Planning Location: Zug, Switzerland Senior Manager - Regional Supply Planning Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science, bringing innovative ideas, products and services to...


  • Zug, Schweiz Siemens Vollzeit

    **We make real what matters** Siemens Smart Infrastructure intelligently connects energy systems, buildings, and industries. We help our customers to thrive, communities to progress and support sustainable development to protect our planet for the next generation. In this role, you will be at the forefront of Siemens’ digital transformation for the Smart...

  • Modular Platform Expert

    vor 7 Monaten


    Zug, Schweiz SHL Medical AG Vollzeit

    SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their...

  • Product Owner Data

    vor 3 Monaten


    Zug, Schweiz V-Zug AG Vollzeit

    Du arbeitest 100% in Zug oder teilweise remote **V-ZUG Information & Communication Technology**: - V-ZUG Information & Communication Technology ICT ist eine Abteilung innerhalb des Departements Digital Transformation & Business Development. Als Team setzen wir die digitale Zielvision der V-ZUG in strategischen Projekten um und entwickeln uns kontinuierlich...


  • Zug, Schweiz Siemens Vollzeit

    **We make real what matters** Siemens Smart Infrastructure intelligently connects energy systems, buildings and industries. We help our customers to thrive, communities to progress and support sustainable development to protect our planet for the next generation. Join our team of about 303 000 colleagues around the globe and help us creating environments...


  • Zug, Schweiz ROCKEN Vollzeit

    **Deine Verantwortung**: - Du bist verantwortlich für die Leistungserbringung sämtlicher Dienstleistungen gegenüber Kunden - Dabei stehen für dich die Bedürfnisse und Wünsche der globalen und nationalen Kunden an oberster Stelle - Du stellst eine langfristige Kundenbeziehung mit cross - und upselling Aktionen sicher - Du bietest Bestandskunden...


  • Zug, Schweiz Thomson Reuters Vollzeit

    Join us as we work to transform Thomson Reuters into a truly data-driven company. The strategic ambition of the newly created Data & Analytics (D&A) function is to build, embed and mature a data-driven culture across the entire company resulting in a world-class Data & Analytics company. The AI/ML &BI Platforms Team has been established to create, operate,...


  • Zug, Schweiz MARS Vollzeit

    **Job purpose** The purpose of the role is to ensure accurate order processing to our customers from receipt of order to delivery and invoicing. This position reports to the Customer Service Manager for the Mars Multisales BEACH cluster. **Key outputs** - Order management and particularly inventory management (VMI) for our customers. You’ll be in regular...

  • Consumables Owner

    Vor 5 Tagen


    Zug, Schweiz ITech Consult Vollzeit

    **Consumables Owner (M/F/d) - IVD product management / production engineering / Process Management methodologies / IVD regulations / Leadership / English & German** **Project**: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Consumables Owner (M/F/d). **Background**: Global Operations Consumables...


  • Zug, Schweiz redIT Services AG Vollzeit

    and part-time **job opportunities as**: - IT System Engineer Managed Solutions (Infrastructure Services on Microsoft Platform) - IT System Engineer Cloud (Microsoft Office365 und Azure) - IT Senior System Engineer Cloud (Microsoft Office365 und Azure) - IT Software Developer (Microsoft Power Platform, CRM, Power BI) Job location: Zug and/or Zurich **Your...

  • Product Owner

    Vor 2 Tagen


    Zug, Schweiz Johnson & Johnson Vollzeit

    Johnson & Johnson is currently recruiting for a Product Owner - xIAM. This position will be located in New Brunswick, NJ, Skillman, NJ, Fort Washington, PA, or Gubelstrasse, Zug, Switzerland (may be office-based or remote in US or EMEA with a capability to overlap 5 hours into Raritan, NJ business day). Caring for the world, one person at a time has...


  • Zug, Schweiz Galderma Vollzeit

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...


  • Zug, Schweiz Johnson & Johnson Vollzeit

    **Director, OTC Product Owner**: **Description**: Johnson & Johnson Consumer Health Supply Chain is recruiting for a Director, OTC Product Owner located in Zug, Switzerland. Consumer Health is defining the future technology roadmap to support digital capabilities as the business spins off as a stand-alone company. As major programs evolve to deliver the...

  • Dp Product Owner

    Vor 5 Tagen


    Zug, Schweiz Kenvue Vollzeit

    **DP Product Owner**-2307010657W Description Kenvue part of Johnson & Johnson family of companies is recruiting for a Anaplan expert in Supply chain Plan **Kenvue - Part of the Johnson & Johnson Family of Companies**, is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most...