E-commerce Operations and Business Development
vor 2 Wochen
**Breitling **stands apart with its watches unapologetically dedicated to authentic adventures, in the air, at sea or on land. We are currently looking for an **E-commerce Operations and Business Development Manager** **to join our **#Squad**.**
- The role is hybrid_ and combines work from home with work in our Zurich office._
**Main goals of the position**
The person in this role will be responsible for identifying key development areas to increase-ecommerce revenue. They will also have to improve the operations for all e-commerce markets, focusing on offering an outstanding customer experience. They will have to work closely with different stakeholders in the company, from local e-commerce managers to customer relationship squad, logistic managers, IT teams etc.
**Main tasks of the position**
- Analyse data to identify trends and opportunities for improvement in areas such as customer satisfaction, revenue generation potential, and conversion rates
- Develop and implement ecommerce strategies and processes to improve sales in collaboration with local ecommerce teams and all involved stakeholders (IT)
- Identify and work on business development project: deployment of new markets, payment methods, digital services etc
- Define and lead the overall eCommerce operations including order management, supply chain etc
**Expected Deliverables in Year 1**
- Support for the replatforming project
- Identify key opportunities for revenue growth
- Work with e-commerce managers to improve operations and facilitate outbound and inbound flows
**Technical Skills**
- Project management
- E-commerce platform
- Salesforce
- Full business proficiency in English
- JIRA, Confluence
**Experience**:
- 5 years of work experience, ideally in the luxury industry
- Experience in end-to-end e-commerce process management
- Excellent communication skills
- Strong problem-solving skills
- Solid troubleshooting skills
- Experience in ecommerce sales
- Good leadership and people management skills
- Ability to work in a fast-paced environment
- Experience working with global teams
- Familiarity with Agile methodology
**Education**:
- Bachelor / University degree desired
**At Breitling, we are**:
- Entrepreneurially-minded
- Doers and results-driven
- Innovative thinkers
- Explorers and experimenters
- Ethical and inclusive
- Inspired by heritage and craftsmanship
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