Digital Services Specialist
vor 3 Wochen
With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.
“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Within the Lombard Odier Private Clients unit (PC) the Digital Client Support as part of the COO Office organization has the mission to design, implement and manage the day to day operational execution of key Banking & Digital servicing. The team is based in our Geneva headquarter and operates globally as first point of contact for the internal clients (mainly Bankers and their Assistants) and external client for all Digital services matter. We are seeking a highly motivated and customer-oriented individual to join our team as Digital Services Specialist, specializing in providing support for our online banking products. As a Digital Services Specialist, you will play a crucial role in assisting our customers in navigating and utilizing our online banking platform effectively. Your excellent communication skills and product knowledge will enable you to provide exceptional customer service and ensure a seamless online banking experience. Your Mission :
- Act as the primary point of contact for customers seeking assistance with online banking products and services. - Resolve customer inquiries and issues by providing accurate and timely information via phone, email, or chat support channels. - Help customers with online account setup, password resets, and general troubleshooting. - Educate customers about various features and functionalities of our online banking platform to enhance their user experience. - Troubleshoot technical problems and escalate complex issues to the appropriate teams for resolution. - Maintain comprehensive knowledge of the bank's online banking products, policies, and procedures. - Keep meticulous records of customer interactions, transactions, and inquiries using our CRM system. - Collaborate closely with other team members and departments to resolve customer concerns efficiently. - Stay up-to-date with industry trends and advancements in online banking technology. - Organise and set up internal training modules.
Your Profile :
- High school diploma or equivalent; bachelor's degree preferred. Hospitality graduates are welcomed. - Proven experience in a call center or customer service role, preferably in a banking or financial institution. - Strong understanding of online banking products, functionalities, and processes. - Proficient in using online banking platforms, mobile applications, and related technologies. - Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner. - Exceptional problem-solving skills with a keen attention to detail. - Ability to multitask, prioritize and work efficiently in a fast-paced environment. - Patience, empathy, and a genuine desire to help customers. - Proficiency in using CRM systems and other call center software applications. - Trilingual proficiency (French, English and German) is mandatory - Residence in Switzerland a must.
Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
-
Digital Services Specialist
vor 3 Wochen
Geneva, Schweiz Lombard Odier & Cie VollzeitA career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices...
-
Business Event Services Specialist
vor 5 Monaten
Geneva, Schweiz World Economic Forum VollzeitThe World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world. The Forum’s ‘Business Strategy and Partner Services’ is a central strategy and operations unit that...
-
Event Technology Services Specialist
vor 4 Monaten
Geneva, Schweiz World Economic Forum VollzeitThe World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business, and other social leaders to shape global, regional, and industry agendas. Why we are recruiting We are seeking a motivated event technology services specialist to...
-
Chef de programme – Transformation digitale
vor 1 Woche
Geneva, Schweiz Sword Services VollzeitNous ouvrons un poste de Chef de programme pour accompagner notre client basé à Genève dans l'initialisation et la coordination de son programme ambitieux de transformation digitale. Ce programme s'inscrit dans le cadre de la stratégie « Administration fédérale numérique » du Conseil fédéral, visant à moderniser les processus métiers et...
-
Instrument Flight Procedures Specialist
vor 1 Woche
Geneva, Schweiz Skyguide VollzeitCompany OverviewSkyguide is a leading provider of air traffic management services, and we are seeking an experienced professional to join our team as an Instrument Flight Procedures Specialist.
-
Digital Analytics Consultant
vor 2 Monaten
Geneva, Schweiz fifty-five Vollzeitfifty-five is a new kind of data company that helps brands transform with data and AI to improve their marketing operations through a combination of specialized consultancy and technology services.As the strategic data pillar of The Brandtech Group, we offer services that combine strategy consulting, cloud services, media consulting and customer...
-
Senior Digital Analytics Consultant H/F
vor 2 Monaten
Geneva, Schweiz fifty-five Vollzeitfifty-five is a new kind of data company that helps brands transform with data and AI to improve their marketing operations through a combination of specialized consultancy and technology services.As the strategic data pillar of The Brandtech Group, we offer services that combine strategy consulting, cloud services, media consulting and customer...
-
Digital Analytics Consultant Intern
vor 2 Wochen
Geneva, Schweiz fifty-five VollzeitAbout fifty-five fifty-five is a new kind of data company that helps brands transform with data and AI to improve their marketing operations through a combination of specialized consultancy and technology services.As the strategic data pillar of The Brandtech Group, we offer services that combine strategy consulting, cloud services, media consulting and...
-
Customer Success Specialist, UpLink
vor 5 Monaten
Geneva, Schweiz World Economic Forum Vollzeit*This is a temporary 12 month contract with the possibility of extension* The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business, and other leaders of society to build coalitions, projects, and initiatives – digitally and...
-
Chief Digital Transformation Officer
vor 2 Wochen
Geneva, Schweiz The Economist VollzeitGavi seeks to recruit a visionary Chief Digital Transformation Officer (CDTO) to lead and shape the organisation's digital strategy, ensuring technology is leveraged to maximise the impact of Gavi’s mission to achieve equity in immunisation. Gavi, the Vaccine Alliance is a public-private partnership committed to saving children's lives and protecting...
-
Event Registration Specialist Global Programming Group
vor 4 Monaten
Geneva, Schweiz World Economic Forum VollzeitThe World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business, and other leaders of society to shape global, regional and industry agendas. Why we are recruiting The World Economic Forum provides its stakeholders with a...
-
Stagiaire Digital Marketing
vor 4 Monaten
Geneva, Schweiz CHANEL VollzeitStagiaire Digital Marketing & Engagement Nous recherchons un/e stagiaire Digital Marketing & Engagement pour une durée de 6 mois. Au sein de l’équipe Régionale Digital & E-business, vous prenez part à l’accompagnement de l’accélération digitale des marchés locaux Suisse, Brésil, Mexique, Amérique Latine et TravelRetailAmericas. ...
-
Service Desk Specialist
vor 4 Wochen
Geneva, Schweiz Entreprise anonyme VollzeitResponsabilités principales : Assurer la réception, la prise en charge et le suivi des incidents et demandes via différents canaux (téléphone, e-mail, outils de ticketing).Diagnostiquer et résoudre les problèmes techniques de base liés aux systèmes informatiques, aux réseaux et aux logiciels.Escalader les incidents complexes aux équipes...
-
Senior Instrument Flight Procedures Specialist
vor 2 Wochen
Geneva, Schweiz Skyguide VollzeitJob SummaryWe are seeking a highly skilled Senior Instrument Flight Procedures Specialist to join our team at Skyguide. The successful candidate will be responsible for developing, maintaining, and implementing instrument flight procedures.About the RoleThe primary objective of this position is to ensure that airspaces provide adequate protection for...
-
Camp Coordination and Camp Management
vor 3 Monaten
Geneva, Schweiz IMPACT VollzeitWe are currently looking for a REACH Assessment Specialist to coordinate REACH Global Programmes CCCM portfolio: Under the supervision of the REACH Public Services, Markets and Infrastructure Unit Manager, the Global CCCM (Camp Coordination and Camp Management) Assessment Specialist is responsible for the development of the organization’s CCCM...
-
Ict Specialist For Atm Data Processing
vor 1 Monat
Geneva, Schweiz skyguide VollzeitYour responsibilities: The ICT Specialist for ATM Data Processing performs tasks concerning preventive und corrective maintenance as well as modification for the safety-related ATM (Air Traffic Management) Data Processing equipment within his area of responsibility. Operation/Maintenance of ATM (Air Traffic Management) Data Processing Applications...
-
Ict Specialist For Atm Data Processing
vor 1 Monat
Geneva, Schweiz Skyguide VollzeitYour responsibilities: The ICT Specialist for ATM Data Processing performs tasks concerning preventive und corrective maintenance as well as modification for the safety-related ATM (Air Traffic Management) Data Processing equipment within his area of responsibility. Operation/Maintenance of ATM (Air Traffic Management) Data Processing ApplicationsCarrying...
-
Ict Specialist For Atm Data Processing
vor 1 Monat
Geneva, Schweiz Skyguide VollzeitYour responsibilities: The ICT Specialist for ATM Data Processing performs tasks concerning preventive und corrective maintenance as well as modification for the safety-related ATM (Air Traffic Management) Data Processing equipment within his area of responsibility. Operation/Maintenance of ATM (Air Traffic Management) Data Processing ApplicationsCarrying...
-
Ict Specialist For Atm Data Processing
vor 1 Monat
Geneva, Schweiz skyguide VollzeitYour responsibilities: The ICT Specialist for ATM Data Processing performs tasks concerning preventive und corrective maintenance as well as modification for the safety-related ATM (Air Traffic Management) Data Processing equipment within his area of responsibility. Operation/Maintenance of ATM (Air Traffic Management) Data Processing Applications...
-
Ict Specialist For Atm Data Processing
Vor 5 Tagen
Geneva, Schweiz skyguide VollzeitYour responsibilities: The ICT Specialist for ATM Data Processing performs tasks concerning preventive und corrective maintenance as well as modification for the safety-related ATM (Air Traffic Management) Data Processing equipment within his area of responsibility. Operation/Maintenance of ATM (Air Traffic Management) Data Processing Applications...
