Customer Experience Project Leader Export
vor 3 Wochen
The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Dr. Vranjes Firenze.
With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.
L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. The L'OCCITANE Group is a certified B CorporationTM.MISSION & CONTEXT : As L’Occitane En Provence Customer Experience Project leader Export, your role is to ensure the operational excellence and the optimum customer experience. Your main mission will be to inspire, motivate & engage retail teams to provide the best possible experience to our potential & existing customers, by delivering the appropriate tools, guidelines, and support. You will work extensively with the other Export expertise (Sales, Marketing & Digital teams) and will report to the Export Senior Customer Experience Manager.MAIN RESPONSABILITIES : 1)COUNTRY FOLLOW UP Lead country follow up on dedicated markets of the EMEA region. Make sure that markets’ needs are gathered.Develop a strong collaboration internally with sales, digital and marketing teams in order to propose 360 plans to your dedicated markets.Contribute on animating the Retail community and propose ideas for better engagement2)RETAIL OPERATIONSFollow up your dedicated markets performance to identify business needs by analyzing monthly results and KPIsFocus on improving Conversion and NPS in storesPrioritize and coordinate Retail Operations projects & roll out for your dedicated markets in the EMEA region.Animate and ensure the exchanges of best practices and the potential optimizations on retail operations practics across the BUCoordinate the exchanges of best practices across the BU on retail staff management / motivation / retentionPartner with local Retail Managers, L&D Managers and HR Managers to elaborate action plans to reduce turnover.3)LEARN & DEVELOPMENTElaborate action plan on training aspects, in order to maximize field people knowledge, competencies and productivityBuilds and monitors a training calendar for the whole year: dates / types of learning events (on new products or on long-term skills such as Essentials, Face care, Fragrance, Expert Selling and new modules to come) / trainersKeeps informed on what has to be updated (ranges, products, visuals, content) and modify L&D modulesDevelop L&D modules and services in store when necessary Roll out & follow-up of the e-learning HOW CAN YOU FIT : +3 years’ experience in operational marketing (customer experience, marketing required)Fluent in English & any other language is a plus You have business acumen & structured thinking with good analytical skills You are flexible and able to adapt in various environmentYou are comfortable with organizing, planning & multitasking approach You are able to connect and influence with customers, partners, suppliers & colleagues across functions in a multicultural environment You are creative, flexible & service oriented You are comfortable with public speaking and have excellent communication skills You are comfortable with Learning Management System, PPT, Excel and Word You are willing to travel up to 25%WHAT WE OFFER :Working for a unique company, strongly committed towards the planet and the people (B Corp certification)Working with passionate colleagues coming from all over the worldA unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fastInternal mobility opportunitiesMonthly allocation & discount for store productsAttractive Social Insurances coverage5 weeks annual leaves & 3 extra-days offered as public holidaysFlexible and hybrid work arrangementAttractive Parental Leave PolicyPublic transport allowancePERMANENT CONTRACT, full-time position
STARTING DATE: ASAPL’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. #LI-DNI
-
Genève, Schweiz Seagull Worldwide VollzeitWe are currently looking for a good Operations all-rounder to be responsible for the daily operations in both Imports/Exports & Customer Service in our office in Baar /Switzerland. We are a dynamic and progressive organisation in Freight Forwarding and Logistics with more than 120 employees ,who pride themselves on their effectiveness and professionalism....
-
Customer Experience – Consultant Senior
vor 3 Monaten
Genève, Schweiz Adone Conseil VollzeitRetour aux offres d'emploiCustomer experienceConsultant seniorProfil recherchéParis ou GenèveEn coursFormationsBAC +4/5 (école d'ingénieur, école de commerce, université…).LangueVous avez pour habitude de collaborer avec des équipes établies à l’étranger ; votre anglais est courant.MobilitéDéplacements à l’international à prendre en...
-
Sustainability (ESG) - Data project Lead
vor 4 Wochen
Genève, Schweiz Talenteeds VollzeitÀ propos de TalenteedsTalenteedsest un cabinet de recrutement international en constante expansion, qui a su tirer parti des outils digitaux pour optimiser le processus de recrutement de cadres et d'experts. Notre présence en Europe et en Amérique du Nord témoigne de la confiance que nous accordent nos clients, qui nous choisissent pour trouver les...
-
Sustainability (ESG) - Data project Lead
vor 3 Monaten
Genève, Schweiz Talenteeds VollzeitÀ propos de TalenteedsTalenteedsest un cabinet de recrutement international en constante expansion, qui a su tirer parti des outils digitaux pour optimiser le processus de recrutement de cadres et d'experts. Notre présence en Europe et en Amérique du Nord témoigne de la confiance que nous accordent nos clients, qui nous choisissent pour trouver les...
-
Operations and reporting project manager
vor 2 Wochen
Genève, Schweiz Michael Page Switzerland VollzeitReporting to the General Manager, the Operations and Reporting Project Manager is tasked with analyzing financial and operational data, ensuring accurate reporting, managing partner relationships and overseeing key operational processes. The role focuses on using data insights to drive strategic decisions, managing financial activities, supporting partner...
-
Shift Leader
vor 5 Monaten
Genève, Schweiz BURGER KING Vollzeit1 - Situation:Position: EmployeePosition Title: Shift LeaderReporting hierarchy: Store ManagerLocation: Restaurant2 - Summary of the main missions:The Shift Leader assists the Store Manager of the establishment in his/her various tasks by supervising and coordinating the activities of the restaurant. He or she is responsible for the image of the Burger...
-
R&d Project Manager
vor 3 Wochen
Genève, Schweiz ID Quantique SA VollzeitKey Functions and Responsibilities:Drive and manage key engineering projects across departments using adequate project management methodology (Agile and/or Waterfall)Lead the presales/definition phase by establishing a clear baseline of requirements and a pre-approved acceptance planDevelop a Project Management plan, strategy and training program in-line...
-
R&D Project Manager
Vor 6 Tagen
Genève, Schweiz AXEPTA SA VollzeitWe are looking for an R&D Project Manager, for one of our prestigious, world-renowned and fast-growing clients specialized in Medical Devices.Join an innovator in the field of surgery, located in Geneva.R&D Project Manager - SpineResponsibilities:Contribute to the design and development of new productsCoordinate multiple projects simultaneouslyInteract with...
-
R&D Project Manager
Vor 7 Tagen
Genève, Schweiz AXEPTA SA VollzeitWe are looking for an R&D Project Manager, for one of our prestigious, world-renowned and fast-growing clients specialized in Medical Devices.Join an innovator in the field of surgery, located in Geneva.R&D Project Manager - SpineResponsibilities:Contribute to the design and development of new productsCoordinate multiple projects simultaneouslyInteract...
-
R&d Project Manager
Vor 6 Tagen
Genève, Schweiz AXEPTA SA VollzeitResponsibilities:Contribute to the design and development of new productsCoordinate multiple projects simultaneouslyInteract with the different departments of the company, intervening in the different stages of the projects, from design to product launchContribute to the maintenance of existing product linesEnsure compliance with applicable regulatory...
-
R&D Project Manager
Vor 7 Tagen
Genève, Schweiz AXEPTA SA VollzeitResponsibilities: Contribute to the design and development of new products Coordinate multiple projects simultaneously Interact with the different departments of the company, intervening in the different stages of the projects, from design to product launch Contribute to the maintenance of existing product lines Ensure compliance with applicable regulatory...
-
Clinical Project Manager
vor 3 Wochen
Genève, Schweiz Teoxane SA VollzeitTeoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore...
-
Soft Services Manager
vor 2 Wochen
Genève, Schweiz Apleona Schweiz AG VollzeitAls Apleona Schweiz AG bieten wir unseren Kunden an 14 Standorten das Beste aus Facility und Real Estate Management. Durch unsere Erfahrung und unser Know-how gehören wir zu den führenden Multi-Dienstleistern auf dem Schweizer Markt.www.apleona.ch Die Apleona Gruppe beschäftigt international über 40'000 Mitarbeiterinnen und Mitarbeiter in den...
-
Soft Services Manager
vor 3 Stunden
Genève, Schweiz Apleona Schweiz AG VollzeitAls Apleona Schweiz AG bieten wir unseren Kunden an 14 Standorten das Beste aus Facility und Real Estate Management. Durch unsere Erfahrung und unser Know-how gehören wir zu den führenden Multi-Dienstleistern auf dem Schweizer Markt. Die Apleona Gruppe beschäftigt international über 40'000 Mitarbeiterinnen und Mitarbeiter in den unterschiedlichsten...
-
Soft Services Manager
vor 3 Wochen
Genève, Schweiz Apleona Schweiz AG VollzeitAls Apleona Schweiz AG bieten wir unseren Kunden an 14 Standorten das Beste aus Facility und Real Estate Management. Durch unsere Erfahrung und unser Know-how gehören wir zu den führenden Multi-Dienstleistern auf dem Schweizer Markt.www.apleona.chDie Apleona Gruppe beschäftigt international über 40'000 Mitarbeiterinnen und Mitarbeiter in den...
-
Soft Services Manager
vor 2 Wochen
Genève, Schweiz Apleona Schweiz AG VollzeitAls Apleona Schweiz AG bieten wir unseren Kunden an 14 Standorten das Beste aus Facility und Real Estate Management. Durch unsere Erfahrung und unser Know-how gehören wir zu den führenden Multi-Dienstleistern auf dem Schweizer Markt. Die Apleona Gruppe beschäftigt international über 40'000 Mitarbeiterinnen und Mitarbeiter in den unterschiedlichsten...
-
Product Owner
vor 3 Wochen
Genève GE, Schweiz Lombard Odier VollzeitAn innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive...
-
Client Database Project Manager
vor 2 Monaten
Genève, Schweiz Richemont VollzeitAre you a good match? You have a first CRM, retail and/or data client experience. You are an expert on Salesforce Sales Cloud & Service Cloud. Jira and Confluence are a bonus. You have a clear understanding of business/clients and technical environment. Proactive, you are problem solving and project oriented. You have strong analytical...
-
Operations Coordinator
vor 2 Wochen
Genève, Schweiz Page Group Switzerland VollzeitAs an Administrative, Procurement, and Project Coordinator, you will play an important role in ensuring efficient office operations, procurement management, and coordination of key administrative projects. This dual-function role combines administrative leadership with project coordination, supporting the delivery of our client strategic objectives by...
-
Sustainability Marketing Project Internship Geneva
vor 3 Wochen
Genève, Schweiz Rexel Strategic Suppliers Services VollzeitJoin Rexel and take part in exciting projects within dynamic teams.The Rexel Group is a global expert in the multi-channel professional distribution of products and services for the world of energy. Present in 19 countries, with over 27,000 employees, it generated sales of 19.2 billion euros in 2023.The Rexel Group's strategy of profitable growth, based on a...
