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Junior Packager and End-Users Support
vor 3 Monaten
Junior Packager and End-Users Support (Part-Time)
Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way. Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software. SonarSource's IT Operations team is looking for an intern to support our growing number of users. This is a part-time position that you can combine with your studies. We have an exciting internal technology environment using the latest technologies to help us provide service excellence to our internal users. Our mission statement is "Support and Scaling our business by providing a stable, secure, and frictionless technology environment". Our users know us by name, and the team has a daily personal contact experience with SonarSourcers, which makes for a rewarding experience as we help our users accomplish their work and reduce friction. The impact you will have As an IT Packager you will help your colleagues to operate more efficiently by automating manual tasks. Your expertise will help automatically deploy hardware and software to users, support their usage, and resolve issues. On a daily basis, you will- Packaging/Automation
- Analyze system integration challenges and identify opportunities for automation.
- Gather requirements from the HelpDesk/Support to propose and develop automated solutions.
- Collaborate with other IT teams/vendors/third parties to automate software access.
- Boost our team’s efficiency by automating manual tasks using scripts and/or coding:
- Application packaging
- Spreadsheets using vlookups or others
- Automate the staging of a corporate device
- Install applications relevant to automation
- Document processes and system
- Support
- Operate Sonar IT systems in compliance with ISO 27001 and ITIL standards
- Handle/Manage tickets (Incidents+Request for services) coming to the L1 queue (ServiceNow) and work with L2 to get support if needed, on the following 3x OS (Windows, MacOS, and Linux)
- Understand an IDP and how to provision users, devices, and rollout software based on profiles
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve incidents + promoting potential incidents to problem records, and coordinating the identification of the root causes.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Plan activities based on task priorities documented in Jira and ServiceNow.
- Document technical knowledge in the form of notes and manuals.
- Take initiative to improve company infrastructure platforms towards operational excellence.
- Provide assistance to our users, troubleshoot their issues as well, and onboard new joiners.
- Working with the incident mgmt team, resolve incidents and address root causes.
- Maintain stock levels of IT equipment with our purchasing team.
- Maintain relevant access level controls for users adhering to the least privilege principle.
- Roll out and replace end-user computer equipment.
- Provide support during the company’s regular events
- Ability to perform the tasks written above.
- Good knowledge of Microsoft, MacOS, and Linux.
- Good understanding of SSO, SAML and APIs
- Experience in coding/developing and scripting (e.g. Python, bash, PowerShell)
- Open-minded with a positive, can-do attitude.
- Highly autonomous, pragmatic, and organized.
- Strong, creative problem-solving skills and being able to learn autodidactically
- Excellent English verbal and written communication skills.
Experience in scripting or developing (e.g. automating a specific command to deploy/upgrade an application to all Mac/Windows devices).
- We value a safe work culture - founded in respect, kindness, and the right to fail.
- We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate
- Work-life balance - a healthy work-life balance is very important at Sonar.
- Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success We're happy to support all employees in this journey if desired.
