IT Support Trainee
vor 3 Wochen
EMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 950 qualified and specialised employees, we work on further improving our products and services every day - at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection.
With this philosophy, we are continuing a more than 200-year-old tradition of the Swiss Vallée de Joux. This is where EMS was founded - as well as numerous other brands, which are known around the world for their precision down to the smallest detail.
MISSION
As a IT Support Trainee, you will play a crucial role in supporting our customer relationship management (CRM) system and digital initiatives. This role is ideal for a recent graduate who is eager to gain hands-on experience in a fast-paced and collaborative environment. You will have the opportunity to work closely with our CRM and Digital teams to learn and contribute to various projects aimed at supporting colleagues in the use of our digital ecosystems.
TASKS & RESPONSIBILITIES
Support to end-users :
- Ensure an excellent level of service and support to end-users worldwide, both remotely and on sites.
- Answer users'inquiries regarding CRM (Dynamics CE), websites and digital tools.
- Assist the Digital team in the ongoing maintenance, testing and deployments.
- Provide technical assistance and support to users (by phone, e-mail, ticketing system and on site).
- Manage the ticketing platform and ensure good resolution of incidents both in terms of SLA and quality.
Documentation :
- Create and maintain technical documentation.
IT Infrastructure :
- Maintain record of dail problems, remedial action taken.
- Level 1 & 2 administration, maintenance, support and monitoring on existing digital infrastructure systems (Dynamics 365, CMS, ...).
Continuous improvement :
- Support the team during deployment and testing phases.
- Continuous improvement of cleansing and quality of digital platforms.
SKILLS AND PROFILE
- Bachelor's degree or apprenticeship in Marketing, Information Technology, or related field.
- Experience with ticketing, training, and support documentation.
- Experience working with digital platforms (ticketing, websites, CRMS, ...)
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Flexible, good team spirit, positive attitude is a must.
- Solution oriented.
- Eagerness to learn and adapt to new technologies and processes.
- Proactive with good organizational and time management skills.
- Customer oriented approach required to ensure the service provided is efficient and quality.
- Good understanding of English, Italian or German is a plus.
WE OFFER
- Joining a Swiss medical company, offering the opportunity to contribute to its expansion and make a meaningful impact in the healthcare industry.
- An exciting opportunity in a pleasant and international work environment
- Opportunities for career growth and advancement
- Self-responsible and flexible working environment
- An "I Feel Good" - corporate culture
POSITION
- Contract Type : Internship
- Location : Nyon, VD
- Activity rate : 100%
- Duration : 1-year contract, extendable based on performance
-
IT Support Trainee
vor 2 Wochen
Nyon, Schweiz Electro Medical Systems S.A. VollzeitEMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 950 qualified and specialised employees, we work on further improving our products and services every day - at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection.With this philosophy, we are...
-
IT Support Trainee
vor 2 Wochen
Nyon, Schweiz Electro Medical Systems S.A. VollzeitEMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 950 qualified and specialised employees, we work on further improving our products and services every day - at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection.With this philosophy, we are...
-
It Support Trainee
vor 3 Wochen
Nyon, Schweiz Electro Medical Systems S.A. VollzeitMISSION As a IT Support Trainee, you will play a crucial role in supporting our customer relationship management (CRM) system and digital initiatives. This role is ideal for a recent graduate who is eager to gain hands-on experience in a fast-paced and collaborative environment. You will have the opportunity to work closely with our CRM and Digital teams to...
-
IT Support Trainee
vor 2 Wochen
Nyon, Schweiz Electro Medical Systems S.A. VollzeitMISSION As a IT Support Trainee, you will play a crucial role in supporting our customer relationship management (CRM) system and digital initiatives. This role is ideal for a recent graduate who is eager to gain hands-on experience in a fast-paced and collaborative environment. You will have the opportunity to work closely with our CRM and Digital teams to...
-
Surgical Marketing Trainee
vor 4 Wochen
Nyon, Schweiz Edwards Lifesciences VollzeitThe trainee will complete the following projects as part of her/his internship within Edwards: - The Core Portfolio Marketing Manager: Local & national congresses, marketing claims matrix, marketing tools, EU and local websites up-date and approval - The RESILIA Team on INSPIRIS-related activities: Marketing tools update and approvals, support local EW...
-
Customer Support Contract Administration
vor 1 Woche
Nyon, Schweiz Beckman Coulter Diagnostics VollzeitWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Stagiaire Informatique
Vor 4 Tagen
Nyon, Schweiz Clinique Bois-Bougy Vollzeit**N° CBB01IT - Stagiaire informatique (H/F) à 80-100%**: La société Clinea Suisse Sàrl est une société de service située à Nyon (VD) en charge de la gestion transversale de la clinique Bois-Bougy, de la Clinique la Métairie ainsi que de la Clinique du Grand-Salève totalisant 201 lits stationnaires pour 350 collaborateurs. Pour notre service...
-
Category Medical Affairs Director, Systemic Pain
vor 4 Wochen
Nyon, Schweiz Haleon Vollzeit**Job Description**: **Site Name**: Switzerland - Nyon **Posted Date**: Feb 23 2023 **Category Medical Affairs Director, Systemic Pain** Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of...
-
Accounting and Administrative Junior Coordinator
Vor 4 Tagen
Nyon, Schweiz Academic Work Vollzeitfavorite_borderSave job **City**: Nyon **Job Category**: Finance / Law / Purchase **Extent**: Full time, 100% **Start date**: asap **Type of work**: Recruitment **About the role**: The coordinator plays a pivotal role in the office to manage daily office operations, including incoming and outgoing information. The main tasks are to support the Deputy...
-
Senior Cloud Architect Expert
vor 3 Wochen
Nyon, Schweiz Generali VollzeitAre you passionate about improving things and willing to interact as a transformation enabler? We are in the middle of a digital transformation of our Avanti 2027 strategy. As a Senior Cloud Architect Expert, you'll get to design, build, deliver programs or systems for business clients using your technical expertise, and translate complex requirements into...
-
Community Associate
vor 3 Wochen
Nyon, Schweiz Regus Vollzeit**REGUS GROWSGROW WITH US.** In more than 3’000 locations in 120 countries and over 900 cities worldwide, business partners and companies from all industries can work in our business centers - wherever, however, or whenever they want. In Switzerland, Regus operates over 50 business centers in 15 cities. **Why Regus?** **Service in an inspiring...
-
Digital Merchandising Intern
vor 2 Wochen
Nyon, Schweiz Webloyalty Sàrl VollzeitEstablished in the UK in 2007, Webloyalty has since expanded into Ireland, Netherlands, France, Belgium, Spain and Brazil. In 2011, Webloyalty merged with Affinion Group (based in the US), a global leader in customer engagement and loyalty solutions with over 40 years’ experience. Since then, Affinion has rebranded to Tenerity and has over 2,000...
-
Market Access Manager Heor
vor 1 Woche
Nyon, Schweiz Edwards Lifesciences VollzeitBe the strategic partner and provide high-quality health economic and outcomes research analyses and associated activities in evidence generation; synthesize and adapt other data as required to build the value propositions of Edwards's products; support the generation and processing of new data to answer specific questions generated by the Business Units...
-
Product Owner
vor 2 Wochen
Nyon, Schweiz Hays AG VollzeitProduct Owner (m/f/d)Le secteur informatique est notre compétence principale et la base à partir de laquelle Hays s'est construite. Nous sommes le plus grand prestataire privé de services de recrutement en informatique d'Allemagne et nous avons des offres adaptées à chaque niveau de carrière - que vous soyez intéressé par des postes vacants dans des...
-
Product Owner
vor 2 Wochen
Nyon, Schweiz Hays AG VollzeitProduct Owner (m/f/d)Le secteur informatique est notre compétence principale et la base à partir de laquelle Hays s'est construite. Nous sommes le plus grand prestataire privé de services de recrutement en informatique d'Allemagne et nous avons des offres adaptées à chaque niveau de carrière - que vous soyez intéressé par des postes vacants dans des...
-
Product Owner
vor 3 Wochen
Nyon, Schweiz Hays AG VollzeitProduct Owner (m/f/d)Le secteur informatique est notre compétence principale et la base à partir de laquelle Hays s'est construite. Nous sommes le plus grand prestataire privé de services de recrutement en informatique d'Allemagne et nous avons des offres adaptées à chaque niveau de carrière - que vous soyez intéressé par des postes vacants dans des...
-
Technical Sales Representative
Vor 4 Tagen
Nyon, Schweiz NGL CLEANING TECHNOLOGY SA VollzeitOUR CULTURE Founded in 1978 in Switzerland, NGL Cleaning Technology SA is a benchmark company specializing in water-based chemistry, environmentally friendly cleaning and surface preparation, as well as water treatment solutions. Our employee focused corporate culture is based on simple values - well-being, respect, listening, and professionalism. Our team...
-
Business Analyst
Vor 7 Tagen
Nyon, Schweiz RMIT Professional Resources AG VollzeitBusiness Analyst / Requirement Engineer vacancy requiring profound Insurance knowledge as well as Fluent in French & English for a globally operating Vaud based company in the financial sector.Your tasks:Collecting and understanding user needsParticipating in and coordinating the various parties involvedIdentifying and evaluating possible...
-
Business Analyst
Vor 7 Tagen
Nyon, Schweiz RMIT Professional Resources AG VollzeitBusiness Analyst / Requirement Engineer vacancy requiring profound Insurance knowledge as well as Fluent in French & English for a globally operating Vaud based company in the financial sector.Your tasks:Collecting and understanding user needsParticipating in and coordinating the various parties involvedIdentifying and evaluating possible...
-
Manager Order Management, Southern Europe
Vor 7 Tagen
Nyon, Schweiz Beckman Coulter Diagnostics Vollzeit**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
