It Specialist

vor 4 Wochen

Zurich, Schweiz Jura Pentium AG Vollzeit

Key Accountabilities and Scope:

  • Day-to-day IT support
  • Computer management with MDM systems
  • SaaS cloud management, engineering, and support
  • Practices active listening, white-glove support, and empathic communication
  • Proactively communicates the status of work in progress
  • Escalates problems or cross collaborates with other teams to seek resolution 
  • Validates and updates documentation

Skills Required:

  • Working with macOS, Windows 11 Pro, and typical sysadmin tools for hardware
  • Cloud savvy with modern sysadmin cloud service providers
  • Excellent teamwork and communication skills
  • Ticketing system experience (open, close, escalate, metrics tagging)
  • Understanding network fundamentals (IP address schemas, WiFi, VLAN configs)
  • Enrolling devices, and managing MDM policies, reimaging, and Bitlocker/FileVault principles
  • Lifecycle principles such as onboarding, offboarding, mid-lifecycle change management
  • Ability to liaise IT Support and provide informed handoffs between cross-time zones - preferred

Activities:

  • On-site and virtual IT support (we work hybrid in the office 3 days)
  • Offer technical support to org-wide team
  • Review diagnostics and efficiency of systems. 
  • Report outages and downtime with resolution steps and incremental updates as needed
  • Monitor cybersecurity and company compliance requirements
  • Anticipate and report the costs of replacing or updating computer systems and inventory 
  • Updates IT team documentation, records, questions, or comments
  • MDM policy scripting and compliances, ability to explain the changes and end-user impact before execution
  • Visual aids for end-users (documentation, support articles, screen recordings, step-by-step support guides)
  • One-on-one and cross-team meetings focused on project knowledge sharing, escalations, and discovery
  • Provides updates on work completed via daily standups and what they expect to do during the days ahead
  • Takes tasks and manages time expectations accordingly 
  • Continuously learning the IT stack and ways to automate (reduce manual processes), areas of human error, and productivity/efficiency to the larger teams 

Our stack:

  • MDM: Hexnode, Mosyle, Kolide
  • SaaS products for IT, IDP: BetterCloud, Okta, Atlassian
  • Modern cloud SaaS for productivity (email, chat, project management platforms, video conferencing)  
  • Zoom & AV hardware for conference rooms (TVs, iPads, Logi equipment)
  • Hardware: mix of Apple, Microsoft, Lenovo

This role is based in Zurich, Switzerland and will be expected to work from our office in Zurich Monday - Wednesday, in a hybrid model.

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