Application Support Engineer

Reports To: Business Unit Manager

Key Responsibilities & Accountability:

Work closely with R&D and Production teams in the design and development of high-quality products, improvement of existing products and reducing cost through technology, production process and materials

- Develop and maintain reliable monitoring software and tools for our product range, including implementation of communication protocols, interfaces to third party systems, automated reporting, self-diagnostics, data base management, tools for data analysis.

- Produce and update technical documentation such build documentation, bill of material, drawings, manuals, certificate, data sheets, technical bulletin.

- Conduct research (including technology, technical papers and standards), gather feedbacks and carry out technical analysis for new product development or improvement.

- Stay informed about industry standards and regulations related to the products and applications.

- Support Product Manager activity and provide inputs for the product roadmap and budgeting.

- Provide technical support for production and sales.

- Provide customer assistance on use and troubleshooting of products.

- Training of products to Distributors, customers and others Quartzelec Business Units.

- Act as Quality representative, manage quality assurance activities and ensure compliance to Group Quality Management System and applicable certifications.

- Attending customer site and marketing events to support Sales/Business Development with technical presentations as an when required.

- Attending customer sites to conduct test, troubleshooting or commissioning of systems as and when required.

- Writing occasionally customer reports and analysing data for customers.

Qualifications/ Requirements:

- Desirable (but not essential subject to other education and experience) BSc or MSc in electrical/electronic, computer science engineering or related field.

- Preferable 3 years of prior experience (development or manufacturing, research or industry).

- Proven experience in software development.

- Technical background in Systems Engineering (Hardware/Software/Embedded Architectures).

- Requisite knowledge in programming language C#, C, C.

- Embedded software development (desirable).

- Web based GUI developmen.

- Parallel Processing.

- Windows and Linux operating systems.

- Version Control (GIT, SVN or similar) SQL database.

- MS-Office, MS Project, CAD software.

- Knowledge in assembly and mechanical construction of electronic equipment, electronic schematics and signal processing.

- Knowledge of condition monitoring (research work or industry experience) and/or expertise in partial discharge monitoring for HV assets such generators, motors, transformers is a plus.

- Interest in high voltage systems and monitoring of electrical parameter.

- Being fluent in English - written and verbal is essential.

- Team player with strong communication and presentation skills.

- Customer-focused problem solving, clear thinking.

- Strong analytical and result oriented thinking.

- Working in a cross-functional or matrix environment.

- Hands-on approach and flexibility.

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