Client Advisor

vor 13 Stunden

Genf, Schweiz Loro Piana Vollzeit

Position

The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store.

Job Responsibilities

  1. Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
  2. Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales.
  3. Cooperates with colleagues in order to create a positive environment and pays attention to performance level.
  4. Receives and displays the products according to procedures.
  5. Constantly maintains a tidy working place according to the Company guidelines.

Sales

  1. Is responsible for the sales process following the Company standards.
  2. Provides and maintains a high level of customer service.
  3. Manages commercial relations with clients in order to ensure the highest level of satisfaction.

Client management & CRM

  1. Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image.
  2. Manages claims with supervisor support.
  3. Turns every touchpoint with customers into a positive situation, always promoting Brand image.
  4. Communicates to the Management the collected information regarding clients.
  5. Executes the follow up of clients’ requests.

Product & Visual

  1. Participates to product presentations.
  2. Deeply knows all products of his/her category and is updated on all the product categories in store.
  3. Ensures the appropriate care of the store.

Profile

  1. Experience as Client Advisor in a luxury boutique.
  2. Alignment with Loro Piana brand and products.
  3. Strong luxury touch and approach.
  4. Excellent interpersonal and relationship building skills.
  5. Strong clientelling skills.
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