Support Engineer

vor 2 Wochen


Fully, Schweiz AssemblyAI Vollzeit

Responsibilities Be the first line of support for AssemblyAI's customers, ensuring smooth API integration. Serve as the product expert, answering technical questions over live chat, Slack, and email. Wear multiple hats in customer interactions, acting as technical support, solutions advisor, or account manager. Act as liaison between customers and engineering team for bug reports, feature requests, and technical issues. Manage and contribute to technical resources, including documentation, SDKs, and third‑party integrations. Experience 1 year+ experience in a similar support role. Prior customer or client‑facing experience, ideally in a high‑growth startup environment. Experience working in a technical role, such as technical support or software developer. Ability to understand and translate technical language between clients and engineering teams. Experience working with REST APIs. Ability to demonstrate and explain API knowledge. Capability to creatively apply API functionality to solve use cases. Salary and Perks Pay range: $114K - $163K About AssemblyAI Industry‑leading Speech AI models to automatically recognize and understand speech. #J-18808-Ljbffr



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