Customer Success Executive

Customer Success Executive - German SpeakingJoin to apply for the Customer Success Executive - German Speaking role at ServiceNow.Company Description It started in San Diego, California in 2004 with a vision to transform how we work. ServiceNow is a global market leader delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us to pursue our purpose to make the world work better for everyone.Job Description The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This role accelerates the customer journey to success, ensures predictable renewals, and maximizes the impact of ServiceNow on business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide delivery of business transformation, and collaborate with ServiceNow’s teams and strategic partners.What You Get To Do In This RoleDrive Post-Sales Success: Lead the customer’s post-sales transformation, align ServiceNow’s offerings with customer goals, and bring relevant industry thought leadership to the table. Build strong relationships with C-level executives to deliver business outcomes.Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.Mitigate Risks and Drive Value: Proactively identify potential risks and work with the customer and internal teams to develop strategies to overcome them, ensuring value realization.Focus on KPIs: Guide the Customer Success team to meet key KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Align customer roadmaps and drive new revenue opportunities.Foster Strategic Alignment: Build relationships with ServiceNow leaders and incorporate customer feedback to drive continuous improvement. Align insights with organizational goals for long-term success.Advocate for Innovation and Continuous Learning: Drive innovative solutions, foster a culture of agility and calculated risk-taking within the team.Set Success Metrics and Milestones: Establish measurable success metrics with the customer and regularly review progress. Refine plans to ensure milestones are met and value is realized.QualificationsIdeal Candidate: A highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide customers through digital transformation. Deep expertise in technology-enabled business transformations and executive-level advisory.Key Requirements:AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation and data-driven insights.Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.C-Level Presence & Relationship Management: Ability to engage with senior executives and build lasting relationships with major enterprises.Leadership Experience: 10+ years in management consulting, solution consulting, or a leadership role at a top-tier firm, with a track record of exceeding objectives.Strategic Account Management: Success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.Business Acumen & Problem-Solving: Ability to analyze and solve complex business challenges while aligning tech solutions with customer objectives.Cross-Functional Leadership: Experience working across departments, driving alignment, and managing stakeholders in large, matrixed organizations.Adaptability & Change Management: Ability to navigate dynamic environments and adjust strategies to evolving needs.Operational & Execution Excellence: Design and implement scalable, repeatable processes with hands-on execution.Collaboration & Communication: Clear communication of complex ideas, fostering collaboration across teams and stakeholders.Customer-Centric Mindset: Deep understanding of customer challenges and delivering value-driven solutions for long-term success.C-Level German and English language skillsThis role is ideal for a seasoned strategic advisor who thrives in high-impact environments and can guide enterprise customers through digital transformation at scale.Additional InformationWork Personas: Flexible work arrangements (remote, in-office, or hybrid) depending on role.Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected status. Applicants with arrest or conviction records will be considered in accordance with legal requirements.Accommodations: We provide accessible options for candidates needing accommodations during the application process.Export Control Regulations: Some positions require export control approvals. Employment is contingent upon obtaining any necessary export licenses or approvals.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.Referral information note: Referrals may increase your chances of interviewing at ServiceNow.Get notified about new Customer Success Executive jobs in Opfikon, Zurich, Switzerland. #J-18808-Ljbffr