After Sales Representative

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

The Technical Customer Support Technician provides proper post-sales and warranty support to dealer network and OEM accounts, including technical product training, troubleshooting, problem resolution and maintenance with respect to the Brunswick products.

Responsibilities

1. Technical support for dealers and OEM accounts:

• Implementation of existing service programs designed to achieve proper service of the products (Outboards, Mercruiser, Quicksilver Inflatable’s, Quicksilver P&A,…) sold by Brunswick.
• Build relationships with dealers (technicians and service managers) that will allow Brunswick to set new service standards, policies.
• Support dealer and OEMs on complex technical problems.
• Conduct training on the product during dealer/distributor interventions. Report quality issues to the quality coordinator.
• Diagnose and analyze product and service related problems encountered by dealers’ service technicians and retail customers.
• OEM support: Support the assigned OEM account(s).

Warranty claim support:

• Warranty control and analysis in the area of responsibility to identify training needs and/or possible product improvements.
• Support the responsible area with pre-authorizations.

Technical training:

• Use field experience to develop, support and conduct technical trainings. Conduct product training sessions during interventions to improve dealer technical knowledge.

Planning and communication:

• Communicate planning and visit reports on a weekly basis. Manage timelines and communicate regular updates.

Dealer development:

• Conduct reviews, write reports, and make development plans with dealers to further develop the dealer service department in accordance with Brunswick dealer development plan.

Improvement projects:

• Join project teams to set new service standards towards the leisure marine market.

Translations:

• Translate technical documents when needed and support the marketing department in translating technical specifications of consumer and/or dealer materials.

Boat shows and tests:

• Build stands and participate at boat shows and selected dealer events. Support the marketing department at tests for journalists.

Requirements

• Fluency in English, French, and German; other languages are an asset.
• Interest in engines & boating industry.
• Good knowledge of company’s products.
• High sense of ethics.
• Self-starting, self-motivating, self-learning work approach.
• Good interpersonal skills.
• Mature, self-assured, and dynamic personality.
• Availability for business travel.
• Good communication skills.
• Good computer skills in MS Office.
• High level of precision in performing the work.

This exciting position is a Global Grade 8 and offers a salary of between CHF 81,000 to CHF 95,000. The actual salary offer will consider a wide range of factors, including skills, experience, and location (country). We also offer the following benefits:

• Work from home when not visiting.
• Annual Bonus Plan with a target of 8% of the annual salary.
• Company Car and Fuel Card for both personal and professional use.
• Annual Access to LinkedIn Learning to promote self-growth.

This role will be based in Switzerland.

Next is Now

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.

If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.

All job offers will come to you via the candidate portal you create when applying through a posted position through Brunswick Careers.

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