Customer Success Engineer

vor 2 Wochen


Zürich, Zürich, Schweiz Trust In SODA Vollzeit

Location: Zürich, Switzerland
Sector: IT
Salary: 110,000.00 CHF to 140,000.00 CHF per annum

We are partnered with a leading Swiss AI Data driven Start-Up who is searching for a Customer Success Engineer to lead the implementation, roll-out, and expansion of analytics solutions. The position blends customer-facing responsibilities, solution architecture, and hands-on technical expertise. You'll manage relationships, drive technical enablement, and collaborate closely with Engineering, Product, and Sales teams.

Key Responsibilities

  • Oversee solution implementations from onboarding to full adoption.
  • Serve as a strategic partner for technical and business stakeholders.
  • Design and implement scalable integrations aligned with customer goals.
  • Act as a technical advisor, providing best practices and advanced analytics guidance.
  • Identify expansion opportunities and collaborate with Sales.
  • Conduct training and create resources to empower customers.
  • Provide ongoing support, troubleshooting, and optimization.

Qualifications

  • 5-10+ years in data analytics, consulting, or technical customer success.
  • Expertise in data warehousing (Snowflake, BigQuery, Redshift, Databricks), ETL tools (Matillion, Fivetran, Talend, dbt), and BI solutions (Tableau, Power BI, Looker).
  • Strong SQL and data modeling experience.
  • Ability to manage customer relationships and projects independently.
  • Fluency in German & English (required).
  • Excellent problem-solving skills with a proactive mindset.
  • Start-up or high-growth experience is a plus.
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