DIGITAL CUSTOMER EXPERIENCE PROJECT LEADER 100%
vor 4 Stunden
This role consists of acting as a strong partner in the implementation and execution of the worldwide loyalty program strategy, with a focus on driving customer retention and building an engaged, loyal community connected to the brand.
Main responsibilities will include:
- Facilitate the implementation and running phases of the brand loyalty program
- Support the on-going deployment of the brand loyalty program on the various platforms used to guarantee the best brand experiences throughout our retail stores, online pages, and social media channel
- Oversee the day-to-day operations of the customer loyalty program across digital channels within a Salesforce ecosystem
- Create and execute initiatives to engage customers, encourage repeat purchases, and enhance brand loyalty
- Design and execute customer retention campaigns created on our communication channels (email marketing, push notifications, etc.)
- Propose & develop content to maintain customer interest (e.g., newsletters, blog posts/conversations, contest, or other interactive content)
- Identify pain points or gaps in the customer experience and work with cross-functional teams to resolve them
- Identify technical issues that may arise with customer accounts or program functionality to ensure smooth customer journey and best-in-class program delivery
- Spot trends, develop high-level customer experience roadmap and suggest program adjustments to improve retention.
- Create monthly report and share it with the stakeholders
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Digital Customer Experience Project Leader 100%
vor 24 Stunden
2501 Biel/Bienne, CH-BE Swatch AG VollzeitThe companyAt Swatch, we thrive on surprise. Whether it's with our collections, action sports or artistic collaborations, we don't stay inside the box. We're here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. That's what we do best, and that's what we've done since 1983. Our team is a...
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Product Owner/project Leader
Vor 5 Tagen
Biel/Bienne, Schweiz Georg Fischer Vollzeit**Your tasks***: - Integrate/link with other digital platforms (eg digital-licensing, SAP, eShop, PLM) as needed - Coordinate & give direction to the agile scrum-teams, as well as to product stakeholders throughout the project, across all departments - Provide backlog management and prioritization, iteration planning and elaboration of the user stories. -...
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Digital Marketing Project Leader
vor 23 Stunden
Biel/Bienne, Schweiz Hamilton International Ltd Vollzeit**THE JOB**: **YOUR RESPONSIBILITIES** **Paid social media & Reporting** - Lead the SPRINKLR platform, act as the expert across all functionalities and be the single point of contact for the supplier - Set-up and oversee paid online campaigns for HQ and subsidiaries. Support the markets in the campaigns optimization and share best practices - Lead the...
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Digital Marketing Project Leader
vor 23 Stunden
Biel/Bienne, Schweiz Hamilton International Ltd Vollzeit**THE JOB**: **YOUR RESPONSIBILITIES** **Paid social media & Reporting** - Lead the SPRINKLR platform, act as the expert across all functionalities and be the single point of contact for the supplier - Set-up and oversee paid online campaigns for HQ and subsidiaries. Support the markets in the campaigns optimization and share best practices - Lead the...
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Project Manager/country Representative Customer
vor 1 Woche
Biel/Bienne, Schweiz The Swatch Group Services Ltd Vollzeit**Job description**: - Provide support to Swatch Group Customer Service Organizations - Implement tools, techniques, guidelines and practices in the Swatch Group Customer Services - Managing the common Swatch Group Customer Service technical trainings - Develop tools to improve the efficiency and performance of the worldwide customer services - Assure the...
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Project Leader
Vor 2 Tagen
Biel/Bienne, Schweiz Georg Fischer Vollzeit**Your tasks****: - Lead interdisciplinary projects to develop next generation milling machines and related products - Ensure project success from both a technical and commercial perspective - Make all necessary decisions to ensure that goals such as schedules, product and project costs, technical specifications, and quality are fully met - Determine...
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Einstieg Als Digital Marketing Berater
Vor 2 Tagen
Biel/Bienne, Schweiz Business Leader Vollzeit**Werde Teil der Business Leaders-Erfolgsgeschichte** Wir sind eine innovative Marketing - und Web-Agentur, die ganz auf digitale Werbung eingestellt ist. Für unser Team in Bern suchen wir eine/n versierten Kundenberater/in. Gefragt ist in erster Linie verkäuferisches Talent, weniger digitales Fachwissen. Das erwirbst Du bei uns im Handumdrehen, denn wir...
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CUSTOMER CARE MANAGER 100%
vor 4 Stunden
Biel, Schweiz Swatch AG VollzeitThe companySwatch Ltd., launched in 1983 by Nicolas G. Hayek, is a leading Swiss watch maker and one of the world's most popular brands. The first Swatch watches surprised everyone with their revolutionary concept, creative design and provocative spirit. Today Swatch continues to innovate and surprise with new models, collections and special editions. The...
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CUSTOMER CARE MANAGER 100%
vor 4 Stunden
Biel, Schweiz Swatch SA VollzeitThe company Swatch Ltd., launched in 1983 by Nicolas G. Hayek, is a leading Swiss watch maker and one of the world's most popular brands. The first Swatch watches surprised everyone with their revolutionary concept, creative design and provocative spirit. Today Swatch continues to innovate and surprise with new models, collections and special editions. The...
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Store Development Project Leader
vor 5 Monaten
Biel/Bienne, Schweiz Swatch Ltd Vollzeit**Job description**: To reinforce the retail international team at Swatch Headquarters in Biel/Bienne, Switzerland, we are currently searching for a: **STORE DEVELOPMENT PROJECT LEADER 100 %** Main responsibilities will include: - Responsible for the design and implementation of retail design concepts for Swatch POSs within our corporate identity. - Manage...
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Customer Care Manager M/F
Vor 7 Tagen
Biel, Schweiz LHH VollzeitWe are currently looking for a customer care manager to join a prestigious watchmaking company located in Biel.The position is permanent and requires leadership and management skills.Main Responsibilities:Responsible for the overall customer satisfaction for the brandResponsible for the markets customer care activities, with focus on the Swiss...
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Digital Wholesale
Vor 6 Tagen
Biel/Bienne, Schweiz Hamilton International Ltd Vollzeit**THE JOB**: **YOUR RESPONSIBILITIES** - Develop and manage marketplace & Digital Wholesale in collaboration with the sales team - Monitor competitor’s activity and spot new opportunity - Support the local team to improve and manage Check and Reserve, Click Mall and Point of sales - Be part and coordinate projects with Ecommerce vision, roadmap, and growth...
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STORE DEVELOPMENT PROJECT LEADER
vor 4 Stunden
Biel, Schweiz The SWATCH Group VollzeitJob descriptionTo reinforce the retail international team at Swatch Headquarters in Biel/Bienne, Switzerland, we are currently searching for a:STORE DEVELOPMENT PROJECT LEADER 100 %Main responsibilities will include:Responsible for the design and implementation of retail design concepts for Swatch POSs within our corporate identity.Manage all aspects of the...
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Program Owner Digital Maintenance Enablement
vor 7 Monaten
Biel/Bienne, Schweiz GF Machining Solutions Management SA VollzeitSince 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe. Join our technology office to coordinate activities and projects among the division for our digital maintenance processes! Ready for your next challenge? Your main responsibility is to coordinate activities and...
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Customer Care Manager M/F
vor 4 Wochen
Biel VS, Schweiz LHH VollzeitWe are currently looking for a customer care manager to join a prestigious watchmaking company located in Biel. The position is permanent and requires leadership and management skills.Main responsibilities :Responsible for the overall customer satisfaction for the brandResponsible for the markets customer care activities, with focus on the Swiss...
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Customer Care Manager M/F
vor 1 Woche
Biel VS, Schweiz LHH VollzeitWe are currently looking for a customer care manager to join a prestigious watchmaking company located in Biel. The position is permanent and requires leadership and management skills.Main responsibilities :Responsible for the overall customer satisfaction for the brandResponsible for the markets customer care activities, with focus on the Swiss...
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Project Manager Pharma Engineering
Vor 2 Tagen
Biel/Bienne, Schweiz Callista VollzeitLeads cross functional teams in the coordination and planning of assigned projects from CAR development to project closeout. Assuring that the engineering, construction, commissioning, qualification and validation (CQV) satisfy the objectives of the CAR in accordance to approved procedures. - Responsible for the management of capital projects. - Leads...
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DIGITAL MEDIA PLANNING PROJET LEADER 100%
vor 4 Stunden
Biel, Schweiz Swatch SA VollzeitThe companyAt Swatch, we thrive on surprise. Whether it's with our collections, action sports or artistic collaborations, we don't stay inside the box. We're here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. That's what we do best, and that's what we've done since 1983.Our team is a...
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Customer Care Manager
vor 7 Monaten
Biel/Bienne, Schweiz LHH VollzeitPour notre client une belle maison horlogère à rayonnement international, nous recherchons un Customer care manager pour rejoindre leurs équipes - Vos responsabilités: - Responsible for the overall customer satisfaction for the brand - Responsible for the DACH markets customer care service, with a main focus on the Swiss Market - Leadership and...
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Digital Communication Project Manager
vor 1 Woche
Biel/Bienne, Schweiz Omega Ltd. Vollzeit**Description du poste**: Joining the Social Media team, you will be a central part of OMEGA’s communication strategy and help to develop the brand’s digital activities. You have a clear understanding of Social Media and digital communication. You are curious and ingenious, on the lookout for innovation, and a force of proposition. Your main jobs will...