Group Leader Digital Customer Experience

vor 4 Wochen

Zürich, Schweiz Randstad (Schweiz) AG Vollzeit
Group Leader Digital Customer Experience & Integration
  • Full-time

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.

At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.

The Group Leader of Digital Customer Experience and Integration plays a crucial role in driving the digital transformation of the company by leading the development, implementation, and optimization of the digital customer platform and integrating other digital products. This role is responsible for defining and executing the digital strategy that aligns with both business objectives and customer needs, fostering innovation, and ensuring seamless integration across platforms.

Responsibilities
  • Lead, mentor, and build a high-performing team focused on digital platform development, fostering a culture of collaboration, innovation, and continuous learning.
  • Develop and execute a comprehensive, forward-looking digital strategy for the customer platform that directly supports and accelerates the company’s overarching business goals.
  • Serve as a thought leader and subject-matter expert, driving innovation through idea generation and collaboration with cross-functional teams.
  • Provide leadership in shaping the platform’s structure and roadmap, identifying key milestones, and driving continuous improvement to adapt to changing market conditions.
  • Continuously monitor the competitive landscape and emerging technologies to ensure the platform remains at the forefront of digital customer experience, while proactively identifying opportunities for new partnerships with external companies.
Qualifications
  • Extensive experience in digital platform development, management, and continuous optimization. Solid understanding of the Waste-to-X business model, particularly in the context of Greentech and waste-to-energy solutions.
  • Strong understanding of various business applications and those functionalities and processes, including ERP, CRM, EAM/CMMS, PDM, DMS, and CMS.
  • 5+ years of experience in a similar role as Leader Digital Customer Experience & Integration.
  • University/Masters degree preferably in Engineering, Business or equivalent education.
  • Business fluent in English; proficiency in additional languages is an advantage.
What We Offer
  • Responsible challenge with diversified field of activity.
  • Team-oriented working atmosphere in an international Company.
  • Personal development opportunities through own Kanadevia Inova Academy.
  • Opportunity to gain insight into various technical disciplines.
  • Excellent employment conditions.

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

#J-18808-Ljbffr

  • Group Leader Digital Customer Experience

    vor 4 Wochen

    Zürich, Schweiz Kanadevia Inova AG Vollzeit

    Group Leader Digital Customer Experience & IntegrationFull-timeWelcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers;...

  • Group Leader Digital Customer Experience

    Vor 6 Tagen

    Zürich, Schweiz Kanadevia Inova AG Vollzeit

    **Company Description**: Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation. **Transforming Waste into Value** At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers;...

  • Customer Experience Coordinator

    Vor 7 Tagen

    Zürich, Zürich, Schweiz MAMA SHELTER Vollzeit

    Hospitality Leadership RoleWe're seeking a seasoned hospitality professional to join our team as a Front Office Manager in Zurich. As a key member of our operations team, you'll be responsible for ensuring seamless customer interactions and experiences throughout their stay with us.Mama Shelter is a dynamic hospitality group that values diversity,...

  • Customer Experience Ambassador

    Vor 3 Tagen

    Zürich, Zürich, Schweiz H&M Group Vollzeit

    We're looking for a talented and enthusiastic individual to join our sales team as a Part-Time Retail Representative in our Zurich store. As a key contributor to our business, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAs a Part-Time Retail Representative, you will be responsible...

  • Customer Experience Strategist

    Vor 2 Tagen

    Zürich, Zürich, Schweiz Programmers Force Vollzeit

    Drive Exceptional Experiences, Build Lasting PartnershipsWe're seeking a seasoned leader to lead and inspire a team dedicated to exceeding customer expectations, ensuring seamless interactions, and driving long-term success. As the Head of Customer Success, you'll cultivate strong relationships with our customers, becoming a trusted advisor and ensuring...

  • Experience/digital Business Lead

    vor 4 Wochen

    8005 Zürich, ZH, Schweiz Ogilvy Switzerland AG Vollzeit

    Experience/Digital Business Lead (100%) Ogilvy-Ingo Group Switzerland, Zürich Ogilvy gehört zum globalen WPP-Netzwerk und bietet in der Schweiz unter den führenden Marken Ogilvy und INGO ein umfassendes Serviceangebot in den Bereichen Marketing, Experience, PR und Kreativität. In der Schweiz betreut die Gruppe ein breites Spektrum an globalen und lokalen...

  • Experience/digital Business Lead

    vor 6 Stunden

    8005 Zürich, ZH, Schweiz Ogilvy Switzerland AG Vollzeit

    Experience/Digital Business Lead (100%) Ogilvy-Ingo Group Switzerland, Zürich Ogilvy gehört zum globalen WPP-Netzwerk und bietet in der Schweiz unter den führenden Marken Ogilvy und INGO ein umfassendes Serviceangebot in den Bereichen Marketing, Experience, PR und Kreativität. In der Schweiz betreut die Gruppe ein breites Spektrum an globalen und lokalen...

  • Digital Solutions Lead

    Vor 2 Tagen

    Zürich, Zürich, Schweiz CroX Vollzeit

    Teamleiter Digital Solutions (m/w/d)Hybrid | Friedrichshafen, Germany | €80,000 - €110,000 + BonusWe are hiring a Teamleiter Digital Solutions (m/w/d) to lead and expand a digital transformation unit for a fast-growing technical consulting firm specializing in smart mobility, digitalization, and R&D. If you have a strong background in IT consulting,...

  • Digital Experience Architect

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Dept Digital Marketing AG Vollzeit

    About the RoleWe are seeking a highly motivated and experienced individual to join our team as a Senior Solution Consultant. As a key member of our EMEA Experience & Engineering business unit, you will be responsible for designing and implementing application and integration architectures for our Adobe-based projects in digital commerce and experience...

  • Digital Marketing Lead

    vor 7 Stunden

    Zürich, Zürich, Schweiz Nicoll Curtin Vollzeit

    Job Title: Digital Marketing Lead">This is a unique opportunity to join Nicoll Curtin as a Digital Marketing Lead, where you will be responsible for managing and expanding digital marketing services and infrastructure. You will work closely with experts across digital marketing and customer acquisition to create a seamless digital customer experience across...

  • Retail Experience Leader

    Vor 3 Tagen

    Zürich, Zürich, Schweiz FERRAGAMO Vollzeit

    Company OverviewFerragamo is a renowned luxury fashion brand dedicated to redefining elegance and modernity. We strive for excellence in creating unforgettable customer experiences.Job DescriptionWe seek an exceptional individual to assume the role of Store Manager, overseeing our Zurich location. As a leader, you will be responsible for driving sales...

  • BU PGSV

    vor 4 Wochen

    Zürich, Schweiz Hitachi ABB Power Grids Vollzeit

    Shape the Future as a Global Customer Experience Leader!Are you ready to champion exceptional customer experiences on a global stage? We’re looking for a Global Customer Experience Manager for our new Service Business Unit to drive innovation, enhance customer loyalty, and redefine satisfaction across every touchpoint.Reporting to the Global Head of...

  • Customer Experience Director

    vor 5 Stunden

    Zürich, Zürich, Schweiz Ennismore Vollzeit

    About UsMama Shelter is part of Ennismore, a creative hotel group that combines local culture with international flair. Our mission is to bring people together through exceptional hospitality and unique experiences.As a Customer Experience Director, you will play a vital role in shaping the guest journey and ensuring every stay is memorable. You will work...

  • Customer Experience Manager

    Vor 3 Tagen

    Zürich, Zürich, Schweiz FERRAGAMO Vollzeit

    Role OverviewWe are seeking a highly motivated and skilled professional to lead our Zurich Store as Store Manager. In this capacity, you will be responsible for driving sales, transforming client experiences into memorable moments, and empowering your team to excel.Key ResponsibilitiesDevelop and implement effective store strategies to drive sales...

  • High-End Customer Experience Specialist

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Richemont Vollzeit

    About UsRichemont, a leading luxury goods company, has been a premier resource for buying and selling premium pre-owned watches since its founding in 2002. With thousands of watches available from over 50 brands, including Rolex, Omega, IWC, and more, we have established ourselves as the top pre-owned watch specialist.Our mission is to provide exceptional...

  • Digital Experience Lead

    vor 6 Stunden

    Zürich, Zürich, Schweiz RM Group (Switzerland) Vollzeit

    Required Skills and QualificationsSpecialised training in digital marketing or e-commerceExcellent comprehension skills with attention to detailA high degree of self-organisation and time managementAnalytical and solution-orientated thinking

  • Customer Experience Director

    Vor 7 Tagen

    Zürich, Zürich, Schweiz Ennismore Vollzeit

    BenefitsWe offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we strive to maintain a positive and inclusive workplace culture.If you are a motivated and experienced Sales Team Leader looking for a new challenge, please...

  • Digital Transformation Lead

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Luxoft Vollzeit

    About UsSwissQuant Group provides quantitative services, consultancy, and products for financial and industrial clients, including a number of global Fortune 500 companies.Job DescriptionWe are looking for a Digital Transformation Lead to join our team and drive change across the organization.The successful candidate will be responsible for identifying...

  • Bu Pgsv

    Vor 4 Tagen

    Zürich, Schweiz HITACHI ENERGY LTD Vollzeit

    **Description** **Shape the Future as a Global Customer Experience Leader!** Are you ready to champion exceptional customer experiences on a global stage? We’re looking for a** Global Customer Experience Manager**for our** new Service Business Unit** to drive innovation, enhance customer loyalty, and redefine satisfaction across every...

  • Bu Pgsv

    Vor 4 Tagen

    Zürich, Schweiz Hitachi Vollzeit

    **Location**: Zurich, Zurich, Switzerland **Job ID**: R0082088 **Date Posted**: 2025-03-07 **Company Name**: HITACHI ENERGY LTD **Profession (Job Category)**: Communications & Corporate Affairs **Job Schedule**: Full time **Remote**: No **Shape the Future as a Global Customer Experience Leader!** Are you ready to champion exceptional customer...