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Service Desk Specialist

vor 1 Monat

Gland, Schweiz TN Switzerland Vollzeit

Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to over 500,000 clients through our performant and secured digital platforms.

Our over 1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-paced environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply

Job Description

As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of:

  • User assistance for 1200 people in the HQ and branch offices.
  • Office applications (standard and business) including treatment, solving, and follow-up of issues.

Your missions

  • Ensure telephony duty and user reception, following Service Desk opening hours.
  • Handling level 1 and 2 incidents and issues in our ticketing tool and ensure follow-up with users.
  • Execute analysis and diagnostics for quick answers remotely or escalate issues to other teams.
  • Manage the life cycle (SLA) of each request and issue and provide feedback to our users.
  • Contribute to the knowledge base by documenting solutions for common issues and following them.
  • Manage user accounts (access rights, password, application access, exchange, etc.).

Qualifications

  • You own a CFC, ES, or equivalent diploma in IT.
  • You have a first experience in helpdesk or IT support.
  • You are familiar with Active Directory (Entra), hardware (computer/laptop/mobile phone), and ticketing systems (ideally Jira Service Desk).
  • You have excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus).
  • You are service-level oriented with a strong work ethic, emphasis on client care.
  • You are autonomous, willing to learn and develop your skills, and looking forward to proving your team spirit to your future colleagues.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

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