Service Desk Specialist

vor 1 Tag

Gland, Schweiz TN Switzerland Vollzeit

Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to over 500,000 clients through our performant and secured digital platforms.

Our over 1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-paced environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply

Job Description

As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of:

  • User assistance for 1200 people in the HQ and branch offices.
  • Office applications (standard and business) including treatment, solving, and follow-up of issues.

Your missions

  • Ensure telephony duty and user reception, following Service Desk opening hours.
  • Handling level 1 and 2 incidents and issues in our ticketing tool and ensure follow-up with users.
  • Execute analysis and diagnostics for quick answers remotely or escalate issues to other teams.
  • Manage the life cycle (SLA) of each request and issue and provide feedback to our users.
  • Contribute to the knowledge base by documenting solutions for common issues and following them.
  • Manage user accounts (access rights, password, application access, exchange, etc.).

Qualifications

  • You own a CFC, ES, or equivalent diploma in IT.
  • You have a first experience in helpdesk or IT support.
  • You are familiar with Active Directory (Entra), hardware (computer/laptop/mobile phone), and ticketing systems (ideally Jira Service Desk).
  • You have excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus).
  • You are service-level oriented with a strong work ethic, emphasis on client care.
  • You are autonomous, willing to learn and develop your skills, and looking forward to proving your team spirit to your future colleagues.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

#J-18808-Ljbffr

  • Vice Director of IT Corporate Services

    Vor 2 Tagen

    Gland, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Vice Director of IT Corporate Services, GlandClient:SwissquoteLocation:Job Category:OtherJob Reference:0bdccd3dbc63Job Views:11Posted:21.01.2025Expiry Date:07.03.2025Job Description:Company DescriptionBuilding the bank of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code,...

  • Structured Products Support Specialist

    Vor 2 Tagen

    Gland, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Structured Products Support Specialist - 9 months contract, GlandClient:Location:Job Category:Customer ServiceJob Reference:f420da68cdd3Job Views:8Posted:22.01.2025Expiry Date:08.03.2025Job Description:As part of the Investment Products team, your main missions are the following:Being involved in the pricing and...

  • eFX Production Specialist

    Vor 2 Tagen

    Gland, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Building the bank of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.We are the Swiss Leader in Online Banking and we provide trading, investing and...

  • Internal Sales Specialist VMware

    Vor 2 Tagen

    Gland, Schweiz TD SYNNEX Vollzeit

    Die TD SYNNEX ist der weltweit führende IT-Distributor und Lösungsaggregator für das IT-Ecosystem. Wir sind ein innovativer Partner, der mehr als 150’000 Kunden in über 100 Ländern dabei hilft, den Wert von Technologieinvestitionen zu maximieren, Geschäftsergebnisse zu präsentieren und Wachstumschancen zu erschliessen. Mit Hauptsitz in Clearwater,...

  • Fx Back Office Agent

    vor 2 Wochen

    Gland, Schweiz WE ARE ALL IN Vollzeit

    Company Description By joining Swissquote, you will become a member of the sector's leading company. You will be encouraged to develop your skills and to grow within teams of highly qualified specialists. We encourage personal development and actively support creative team work, leadership and responsibility. The Forex Back-office team is responsible to...

  • Fx Trader

    vor 2 Wochen

    Gland, Schweiz WE ARE ALL IN Vollzeit

    Company Description By joining Swissquote, you will become a member of the sector's leading company. You will be encouraged to develop your skills and to grow within teams of highly qualified specialists. We encourage personal development and actively support creative team work, leadership and responsibility. **Job Description**: As part of the eFX & FX...

  • Central Data Agent

    Vor 7 Tagen

    Gland, Schweiz Carrosserie HESS AG Vollzeit

    Place of work: GlandBuilding the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn... and celebrate every step together.Share our vibes? By joining Swissquote, you will become a member of the sector's leading company. You will be encouraged to develop your skills and to grow within...

  • Sales Support Intern

    Vor 2 Tagen

    Gland, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Building the bank of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.We are the Swiss Leader in Online Banking and we provide trading, investing and...

  • Central Data Agent

    Vor 5 Tagen

    Gland, Schweiz Pouly Tradition Vollzeit

    Building the bank of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.Share our vibes? By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your skills and to grow within teams of highly...

  • Client Relationnel Specialist Francophone

    Vor 4 Tagen

    Gland VD, Waadt, Schweiz Academic Work Switzerland Vollzeit

    A propos du rôleNotre client recherche un/e Agent service client pour assister les clients de A à Z en traitant leurs demandes par téléphone et par l'application. Cette opportunité est idéale pour toute personne dynamique qui aime résoudre des problèmes et satisfaire les clients par un excellent service.FonctionTraitement des demandes des clients...

  • Compliance Intern

    Vor 6 Tagen

    Gland, Schweiz Pouly Tradition Vollzeit

    Building the bank of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.Share our vibes? By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your skills and to grow within teams of highly...

  • Compliance Intern

    Vor 6 Tagen

    Gland, Schweiz Pouly Tradition Vollzeit

    Building the bank of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.Share our vibes? By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your skills and to grow within teams of highly...

  • Junior Legal Officer

    Vor 2 Tagen

    Gland, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.Share our vibes? By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your...

  • Legal Assistant

    Vor 6 Tagen

    Gland, Schweiz Pouly Tradition Vollzeit

    Building the bank of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.Share our vibes? By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your skills and to grow within teams of highly...

  • Legal Assistant

    Vor 2 Tagen

    Gland, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Building the bank of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.Share our vibes? By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your...

  • Compliance Assistant

    Vor 2 Tagen

    Gland, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Compliance Assistant - Investigations (6 months), GlandClient:SwissquoteLocation:GlandJob Category:OtherJob Reference:e4941c22213aJob Views:9Posted:21.01.2025Expiry Date:07.03.2025Job Description:Company DescriptionBuilding the bank of tomorrow takes more than skills. It means combining our differences to imagine,...