SMB Sales Lead Modern Work

vor 3 Wochen

Luzern, Schweiz Microsoft Vollzeit

Join us in our mission to empower every small and medium business (SMB) customer across EMEA with the transformative power of the AI-powered Microsoft Cloud. We lead with trust, positivity, and opportunity, fostering an inclusive and intrapreneurial culture where people thrive. As part of our team, you'll represent the voice of our customers in each area, leveraging regional learnings and our partner ecosystem to grow at scale.

In Small Medium Enterprise & Channel (SME&C) we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC organization and the value we deliver to our customers, partners, and one another, every day.

The Small and Medium Business (SMB) segment within SME&C is at the leading edge of growth and transformation. It’s a tremendous growth engine for the company dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a high level of customer and partner experience.

As the SMB Business Lead Modern Work and Security, you will be accountable to the Modern Work business goals of Microsoft’s SMB business and be the SMB customer advocate across the organization. This requires continuous innovation and evolution of our solution sales execution strategy, while remaining centered on the customer.

To be successful, you must have deep understanding of the local market, customer acquisition engines and upsell/cross-sell motions across services/products and the respective routes to market. You will lead a v-team of key business partners from the partner, products and services, marketing, and operations teams, driving alignment on the SMB strategy through the development of a holistic business plan, and ensure always on execution with the right level of investments to address customer needs and accelerate their digital transformation.

We want every employee to contribute their unique skills, discover their passions, and chart a course that makes a difference. We are always learning. Insatiably curious. We lean into uncertainty, take risks and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We take pride and live the Microsoft Values every day. This role is flexible in that you can work up to 50% to 75% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

  • You will drive alignment on SMB Modern Work and Security solution play execution plans across relevant sales engines, define plan priorities and key performance indicators (KPIs), and provide coaching and guidance on plan details for small and medium business (SMB) stakeholders.
  • You will determine the rhythm of business (ROB) and a governance model for evaluating progress on plan execution, identifying gaps in plan execution, and taking corrective action as needed as well as participate in customer events, and delivery of customer webinars.
  • You will leverage your deep understanding of key Modern Work partner programs such as Surestep, Qualified Referral Program, Accelerated Growth Incentives, etc. to manage SMB segment revenue growth and net new customer acquisition within local markets and prioritize SMB-relevant campaigns & offerings to drive customer acquisition & growth.
  • You will develop strategies for securing Modern Work customers through activation of cloud solution provider (CSP) channel within the local SMB market. Share SMB customer insights and recommendations to shape programs that drive customer acquisition, revenue, Customer Adds and other SMB priority metrics accountability.
  • You will facilitate collaboration across the business to identify needs for additional capacity or capabilities, coordinate efforts to build upon them as needed and identify potential partners to help achieve revenue, customer acquisition and consumption targets and drive business transformation.
  • Where appropriate, support the realization of deals that are complex, represent significant market share and/or penetrate competitor's market share by working directly with key stakeholders to ensure continuity in the execution of customer or partner programs by leveraging your deep understanding of Cloud Ascent.
Qualifications

Required Qualifications (RQs)

  • Demonstrated sales and negotiation experience and Bachelor's Degree in Business Management, Information Technology, Law, Marketing, Finance, Communication, Education (or equivalent) or related field AND sales and negotiation experience OR demonstrated related work experience.
  • Fluent German.
  • Deep understanding of the local market (Switzerland).
Preferred Qualifications

  • Additional regional languages - French, Italian beneficial.
  • Knowledge of or experience in Modern Work or Security Solutions or similar.

This role is based in Switzerland, you should be currently a tax resident/eligible to work in Switzerland to qualify.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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