Director of Digital Services

The Director of Digital Services oversees all technology initiatives as part of the digital transformation of our enterprise and manufacturing processes. This role involves managing teams responsible for planning, building, and executing related solutions and services.

This role will oversee the work units of Business Engagement (the regional and functional business relationship managers), Solution Design & Implementation, and Service Operations. The primary objective of Digital Services is to manage the end-to-end lifecycle of all solutions and/or services supporting the business – enabling sales & marketing, supply-chain, sustainability, production, and plant-quarry logistics, finance, and HR, and assuring the maximum value can be derived from the systems being used and the data being produced. This role focuses of deploying technologies to ensure cost-efficient, effective, safe and secure business operations.

The position is part of the Digital Transformation Leadership and co-responsible for driving the digital transformation of the organization, leveraging the latest technologies and trends to enhance the customer experience, optimize operations, foster new business models, and promote the adoption of a digital transformation culture throughout the organization.

• Lead the strategic direction and execution of all technological initiatives aimed at advancing the digital transformation of the enterprise.
• Oversee the development, implementation, and optimization of digital solutions and services, ensuring alignment with organizational objectives, financial conditions, quality standards, best practices, and methodologies.
• Collaborate with cross-functional stakeholders to identify business requirements, assess technology needs, and prioritize initiatives to drive continuous improvement and competitive advantage.
• Serve as a trusted advisor to senior leadership, providing insights and recommendations on technology investments, resource allocation, and strategic initiatives to drive long-term growth and sustainability. Work closely with business units and functional teams to prioritize initiatives, develop a comprehensive plan, and expertly oversee its execution.
• Drive the adoption of emerging technologies, such as AI, machine learning, and IoT, to drive innovation and streamline processes across the existing digital landscape.
• Stay abreast of the latest trends, technologies, market dynamics and best practices in the digital services domain to proactively identify opportunities for innovation and improvement.
• Establish and maintain strategic partnerships with technology vendors and service providers to leverage cutting-edge tools, resources, and expertise for optimal outcomes.
• Manage the end-to-end service lifecycle of solutions/services, from initiation to transition into operation, ensuring that service levels, agreements, and expectations are met or exceeded.
• Identify and mitigate risks, issues, and incidents related to the service operations, and mitigate as appropriate.
• Monitor and report on the value creation of the digital transformation roadmap, of the related new solution and measure the effectiveness and impact of digital solutions/services, making data-driven decisions to optimize performance and ROI.
• Lead a multidisciplinary team in planning, designing, and deploying innovative technologies to enhance operational efficiency, productivity, and customer experience.
• Foster a culture of excellence, collaboration, innovation, and continuous learning within the digital services team, empowering individuals to achieve their full potential and contribute to organizational success.
• Foster a culture of innovation and experimentation, encouraging the exploration and adoption of modern technologies and approaches within the business and in collaboration the digital services team.
• Lead, coach, and develop a high-performing team of business relationship managers, solution managers, service owners, service managers, engineers, and analysts based on the defined culture and company values.
• Develop a deep understanding of customers, markets and competitors to inform the digital strategy.

• Bachelor’s degree in computer science, engineering, or related field, and master's degree in technology management or business administration; or equivalent work experience.
• Minimum 10 years of experience in a senior leadership position within an international Digital transformation department or IT, demonstrating the ability to lead teams and drive strategic initiatives.
• Minimum 15 years of experience in service operations, solution design, implementation, and digital transformation
• Track record of delivering large-scale digital transformation projects within complex organizations.
• Demonstrated experience in leading organizational change management efforts, including driving cultural transformation and overcoming resistance to change.
• Experience collaborating with diverse stakeholders across multiple business functions to align digital strategies with overall business objectives and priorities.
• Experience overseeing the implementation of transformative technologies such as ERP systems, CRM platforms, digital marketing tools, or e-commerce solutions.
• Proficiency in strategic planning, roadmap development and setting KPI’s.
• Demonstrated ability to foster a culture of innovation, experimentation, and continuous learning within the organization, including staying abreast of emerging technologies and industry trends.
• Strong executive presence and communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders, including senior executives and board members.
• Strong knowledge and experience in applying ITIL, COBIT, Portfolio and Project Management, and DevOps principles and practices to solution design and service operations.
• Strong analytical, problem-solving, and decision-making skills, with the ability to balance competing priorities and trade-offs.
• Highly motivated, self-directed, as well as results-oriented, with a passion for excellence and customer-centricity.