Junior Technical Support Specialist EMEA

Junior Technical Support Specialist EMEA Zürich | Customer Success | Hybrid Join the Wingtra team and become part of this venture‑backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups. We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential. Responsibilities Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region, aiding customers and partners to maximize product utilization through best‑in‑class support handling and subject matter expertise Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support requests and investigate technical issues Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in EMEA to troubleshoot technical challenges and optimize product performance Travel to customers for pilot projects, trainings, and product demonstrations Support the sales team in deal closing stage and during sales demos Drive engagement with regional partners through structured onboarding, training sessions, in‑person and remote meetings, and impactful product presentations Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes Create and maintain technical documentation for external and internal stakeholders through the Knowledg Requirements Bachelor’s degree (or equivalent) in a technical field such as Geomatics, Science, Technology, or Engineering 1–2 years of experience in the geospatial industry, preferably in technical support or sales of a technical product Strong organizational and communication skills, with the ability to collaborate effectively across teams Business‑level fluency in English (both written and spoken) Willingness to travel frequently (approximately 30%) Plus Proficiency with modern CRM or ticketing systems, such as Zendesk or HubSpot Experience in a startup environment, demonstrating adaptability and problem‑solving skills in fast‑paced, growing companies Fluency in German, French or Spanish Experience working in the UAV (drone) industry Technical proficiency in photogrammetry (or strong willingness to learn), LiDAR, or GIS software, with hands‑on experience in tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LIDAR360, QGIS, or ArcGIS Experience in training, public speaking, or technical presentations, with the ability to communicate complex concepts clearly to customers, partners, and internal teams If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback‑driven culture and an exciting, unconventional yet structured and progressive start‑up environment, we would love to hear from you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply for this job #J-18808-Ljbffr