IT Service Desk Specialist
vor 2 Wochen
Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Internationally renowned and part of LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes and luxury resorts. Excellence, enthusiasm and passion are the chemistry of everything we do.
In order to strengthen our IT department, based in Neuchâtel, we are recruiting a talented IT Service Desk Specialist.
Position
In this critical role, you are responsible for effectively managing customer expectations, serving as a communication channel between customers and the IT organization and whenever possible, providing a first-contact resolution for customers.
Accountabilities
As the point of contact for all issues related to IT, you provide the technical assistance and support (by phone, email or in person) for incoming queries and issues related to computer systems, software, and hardware. You are responsible for detecting the problem’s nature and supporting the internal customer in the problem-solving process. You run diagnostic programs and follow up with customers to ensure the issue has been resolved.
You have the responsibility to install, modify, clean-up and repair computers. You are also responsible for carrying out administrative duties including user creation, password resetting, monitoring the network infrastructure, backups, and the antivirus system.
In a continuous improvement dynamic, you collect feedback from employees about computer usage or run reports to determine malfunctions that continually recur. Finally, you contribute to recommending procedure improvements and prepare training manuals for users.
Profile
With a technician diploma or bachelor’s degree in computer science, information technology or a similar field, you ideally have at least 3 years’ experience in a corporate helpdesk team.
Customer-oriented and problem-solving, you are recognized for your entrepreneurial spirit and ability to set priorities in a changing environment. Driven and results-oriented, you are a fast learner, flexible, and possess strong communication skills. Teamwork is key for you, and you build strong, trustful relationships with all Bulgari internal employees and suppliers.
You have extensive experience in maintaining current IT hardware, desktops, laptops, mobile phones, and associated peripherals. You also have a good knowledge of Windows 10, Microsoft O365 suite, Microsoft Active Directory, Microsoft Exchange, SharePoint, and Workspace ONE. Familiarity with ticketing system tools (ideally ServiceNow) and Mobile Management is an asset. Experience in network management (first level), encryption, and data security is a plus.
Fluent in English and French, Italian is an asset. Finally, you have a driver’s license to commute each week to the 3 manufacturers (20% of the time is dedicated to external support at Saignelégier or Le Sentier manufacture).
About the companyWhile the majority of design, production, and marketing is overseen and executed by Bulgari, the company does, at times, partner with other entities.
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