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vor 3 Wochen

Opfikon, Schweiz Sunrise Vollzeit

Fixnet Service Support RC Engineer 80-100% At Sunrise, we think bigger, go further and create new ideas. We believe in a working culture where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story. Your Challenge Independently accept, prioritise and professionally process incidents, service requests and trouble tickets for Residential Customers Initiate, lead and coordinate technical and administrative actions to restore the infrastructures and services of our Residential Customers Analyse, configure, correct and replace CPE (modems, routers, etc.) and network infrastructure Coordinate internal and external technicians to restore services Analyse existing orders and provisioning workflows across OSS/BSS and network layers Identify potential fallout points during the provisioning process, including the monitoring and management of fallout queues to ensure timely detection and processing of failed transactions Trigger creation of defects and follow up on resolution (bug tracking) Your Skills Completed technical apprenticeship, corresponding further training or several years of professional experience in the field of network technologies and ICT services Some knowledge of OSI layers 1-3, respectively in the disciplines LAN/WAN and ICT infrastructures as well as knowledge of the basics of IP, routing, VPN and Internet or the talent to quickly acquire this knowledge Great interest in ICT technologies and the willingness to develop your expertise in breadth and depth Networked thinking, quick recognition of technical and logistical correlations Works independently, open‑minded and communicative personality who is customer and solution oriented Able to explain complex topics in a simple and recipient‑friendly manner Very good written & spoken German (at least level C1) and good oral and written English (at least level B2) At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together. Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair‑ON‑Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value. Ready to rise to the challenge? Then join the team and actively shape our future Information for agencies Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted. #J-18808-Ljbffr

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