Cluster Customer Service Manager, Robotics, Eastern Europe

vor 2 Wochen

Zürich, Schweiz ABB Vollzeit
Cluster Customer Service Manager, Robotics, Eastern Europe

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Cluster Manager, Robotics, Eastern Europe

Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity. You will be mainly accountable for:

  1. Implement service strategy and drive service growth in Cluster.
  2. Lead the Customer Service organization in the cluster and be responsible for the P&L to achieve performance targets and optimize the utilization of Service resources.
  3. Focus on the growth of Service Agreement and System Service in all countries of the cluster.
  4. Collaborate with Service Product managers for the development of new products.
  5. Implement productized service offerings and materials for marketing purposes and invest in service sales to increase market penetration.
  6. Drive consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
  7. Guide, motivate, and develop direct and indirect reports.
  8. Improve service availability, provide training, and develop capabilities and competencies.
  9. Ensure that their own area of responsibility is properly organized, staffed, skilled, and directed.
  10. Track and report (mainly through Robot Care and other sales KPI’s).
  11. Ensure best practice sharing, success stories, and knowledge transfer between different countries in Cluster.
  12. License to Operate: Responsible for Health, Safety & Environment (HSE) and all other business compliance standards and regulations.
  13. Ensure a safe work environment and continuous improvement in HSE processes and integrity performance throughout the Service organization.
  14. Show personal commitment to HSE by conducting SOTs consistently.
Qualifications for the role
  • Bachelor’s / Master’s degree with overall 10 years of strong experience in service sales.
  • Strong background in sales management with proven successful business outcomes.
  • Deep knowledge of sales processes and performance sales resources to ensure successful execution management systems.
  • Strong communication and influencing skills.
  • Results-focused and action-oriented.
  • Effective communication, presentation, and influencing skills.
  • Ability to prioritize work and deliver in a fast-paced environment.
More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

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