Deputy Boutique Director

vor 1 Monat

Zürich, Schweiz Richemont Vollzeit

Reporting to the Vacheron Constantin Boutique Director (BD), the Deputy Boutique Director (DBD) assists the BD in daily operations, ensures superior customer service, contributes to feed a solid customer database, and supports team development while adhering to Vacheron Constantin policies and procedures.

Key Responsibilities:
  1. Assist the Boutique Director to achieve monthly and yearly Boutique turnover in the light of KPI targets set by the management/brand.
  2. Demonstrate leadership and support Boutique Director in driving & monitoring business.
  3. Responsible for the overall training of Sales Associates and reviews their performance when delegated by BD (team coaching, one to one).
  4. In the absence of BD, set milestone goals for all Sales Associates and motivate them daily to reach objectives.
  5. Hold briefings to ensure consistent communication and information level.
  6. Ensure the Boutique delivers a flawless and personalised experience to clients.
  7. Responsible for developing the customer database while acting as a business enabler for the boutique team to grow and engage with clients database.
  8. Propose local events and develop external relationships to ensure maximal exposure (including networking activities).
  9. Complete daily and monthly reporting.
  10. Review stock levels and communicate product needs if necessary.
  11. Shadow BTQ Director in daily activities and ensure operational continuity (daily operations, reporting, shipments, repairs, security).
  12. Ensure team understanding and adherence to company policies and procedures.
  13. Ensure that all visual directives are respected and executed (cleanliness, merchandising, team grooming).
  14. Represent the Brand inside and outside of the Boutique.
  15. Ensure communication with platform management when necessary.
How Will You Experience Success With Us?
  1. Solid experience in Luxury Goods Retail with at least 5-8 years’ experience.
  2. Result and action-oriented, with entrepreneurial skills.
  3. Very good general education, sense for etiquette and presentation.
  4. Very strong interpersonal competencies and ability to interact with international clientele.
  5. Very good organisational skills, at ease with performance management and analytical tools.
  6. Fluent in German and English, a third language is a strong plus.
  7. Flexibility towards working hours.
What Makes Our Group Different?

A collaborative and dynamic work environment while being part of a socially responsible organization. As a significant member of Vacheron Constantin, you are also part of a much bigger community at Richemont. We strongly believe in internal development, mobility, and offering various opportunities to enhance both your personal and professional development.

Your Journey With Us
  1. Step 1: Interview with Talent Acquisition Team.
  2. Step 2: Interview with Boutique Director and Commercial Director.
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