Deutschsprachige Kundenservice in Griechenland
Vor 2 Tagen
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Client:Teleperformance
Location:Job Category:Other
Job Reference:4e8e2216a91b
Job Views:9
Posted:21.01.2025
Expiry Date:07.03.2025
Job Description:Are you familiar with digital cameras, printers & photocopiers? Join our Canon tech-support teamWould you like to get an in-depth experience in the world of photography and imaging? Teleperformance Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems, and proudly offers job opportunities for technology enthusiasts to provide customer support for printers, photocopiers, digital cameras & other imaging products to German speaking customers.
We equip successful candidates with a complete training on the company’s products, as well as guidance on providing troubleshooting and technical solutions.
What you will do:Depending on the team that successful candidates will join, responsibilities vary:
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
- Answer customers’ inquiries and troubleshoot or escalate technical issues that they face
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
- Turn every customer into a
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