HEAD OF IT OPERATIONS

vor 1 Woche

Thônex, Genf, Schweiz Fédération Internationale de l'Automobile (FIA) Vollzeit

We are currently seeking a Head of IT Operations to lead and evolve our IT service management (ITSM) strategy, driving efficiency, integration, and service excellence. This role will be instrumental in transitioning our ITSM and asset management processes, ensuring a seamless and fully integrated approach to IT operations.

MISSIONS AND RESPONSIBILITIES:

The Head of Operations will be responsible for leading FIA's IT support, infrastructure, and service delivery teams across motorsport, mobility, and business operations.

  • Define and execute the IT operations strategy.
  • Lead the transformation of IT service management, consolidating tools and processes onto a central platform for improved visibility, automation, and efficiency.
  • Oversee IT operations, ensuring the delivery of high-quality support and infrastructure services across the organisation.
  • Manage relationships with key technology partners and service providers, negotiating contracts, defining SLAs, and ensuring service delivery meets business needs.
  • Implement IT service management best practices, ensuring efficient IT operations and high system availability.
  • Drive continuous improvement in IT processes, defining and enforcing SLA/OLA & OKRs to measure IT performance leveraging metrics and analytics to identify opportunities for optimisation.
  • Manage IT asset lifecycle, including hardware/software obsolescence, license compliance, and procurement.
  • Lead and grow an IT operations team, fostering a culture of collaboration and accountability.
  • Optimisation of IT budget.
As an IT Operations Manager, you will:
  • Experience leading IT service operations, with a track record of improving ITSM processes and service delivery.
  • Expertise in vendor and partner management, including contract negotiation, SLA definition, and performance oversight.
  • Familiarity with ITIL principles and best practices for IT service delivery.
  • Ability to drive change, influence stakeholders, and implement new ways of working in a complex environment.
  • Excellent communication and leadership skills, with a focus on user experience and operational excellence.
PROFILE:
  • Possession of relevant certifications in IT Operations, Service Delivery, etc.
  • Has a demonstrable history of successfully leading, coaching, and developing staff within a service desk setting.
  • Possesses a proven track record of effective prioritisation within a tiered support structure.
  • Has demonstrably improved service desk performance through the implementation of impactful KPIs.
  • Is highly motivated and results-oriented, with the ability to inspire and motivate teams.
  • Exhibits strong analytical skills, blending strategic vision with creative problem-solving.
  • Fluent proficiency in English, both written and spoken is essential; another language would be a plus.

Possess excellent technical knowledge across a range of technologies, including:

  • Enterprise IT Solutions (Active Directory, Microsoft 365, cloud identity management).
  • Cloud computing platforms (preferably both Azure and AWS).
  • Network Infrastructure (routing, switching, firewalling, wireless, SD-WAN).
  • Storage & Compute (SAN, vSAN, high-performance computing).
  • Monitoring & Automation (ITSM, scripting, APM/NPM tools).

If you are interested, please send us your application

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