Customer Support Engineer

vor 2 Wochen


Zürich, Schweiz Connect44 GmbH Vollzeit

Overview We are seeking a Customer Support Engineer to join our team in Zurich on a permanent basis. Employment: Permanent. Responsibilities Provide first level support for technical questions regarding PV products Register the customer support requests Identify the issue and propose a solution, track the progress Activate integral support (e.g. escalate to second level) Communicate with customers in written form and by phone Provide high‑quality support to customers to ensure a high level of customer satisfaction Qualifications Required Education & Trainings: Graduation from a University of Applied Sciences, or higher education specializing in Electrical Engineering, or apprenticeship in electrical field Background and interest in power electronics such as inverters and battery storage systems, good IT know‑how Required Experience: Preferable some front and/or back office experience Specific skills & technical knowledge: Strong communication skills in German and English. Italian and French is an advantage; confidence in customer service situations What we offer Growth Opportunities – Support for learning and career advancement. Work-Life Balance – Flexible hours and hybrid work options. Inclusive Culture – A welcoming, diverse environment where everyone feels valued. #J-18808-Ljbffr



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