Client Services Specialist

vor 24 Stunden

Zürich, Schweiz signer BERATUNGEN - Karin Signer Vollzeit

My client is a small, internationally acting and agile service provider who customizes solutions to clients in all IT-related fields. Their attractive and modern office is based in the city of Zurich. On their behalf, I am looking to find a new team member in the role of a

Client Services Specialist

In this challenging role, you will provide hands-on support to users and are responsible for resolving technical and service support requests. This position plays a critical role in the deployment of Desktop/Laptop Computers, Monitors, Printers, and various endpoint devices, providing world-class support for the clients.

As the new team member, you will work in a dynamic environment that provides services over the phone, e-mail, monitoring system, in-person, etc. You should be highly motivated and a team player with the ability, correct attitude, and agility to manage a fast-changing environment. You should be able to promote positive customer relations by ensuring that the team as a whole provides prompt, courteous, and efficient service to various customers.

Responsibilities

  1. Ensure effective ongoing support for all systems in use.
  2. Take ownership of issues by carrying out problem diagnosis and analysis with the goal of restoring critical services to the business and/or end-user as swiftly and with minimal downtime as possible.
  3. Design and deploy desktop, laptop, and other endpoint configurations that support the organization’s objectives and strategic plans.
  4. Manage desktop platforms and related peripherals to provide optimal availability and cost-efficiency.
  5. Research technologies and test their potential benefit to the organization.
  6. Take ownership of cases, ensuring escalation procedures are followed until resolution.
  7. Timely and accurately update documentation, knowledge base, ticketing system, and/or various IT tools.
  8. Diagnose and resolve hardware and software tickets, including but not limited to Windows/Mac, Citrix, iOS, and Android Devices.
  9. Maintain printers, copiers, devices, and all other IT-related equipment.
  10. Attention to detail with thoroughness and a strong work ethic is required.
  11. Strong personal commitment to quality and customer service.
  12. Maintain high-level customer service ensuring all users are treated in an effective, courteous, and professional manner at all times.

Requirements

  1. Degree in IT/Computer Science/InfoSec or any IT-related course.
  2. ITIL Certification V3 is an advantage.
  3. 3+ years of IT Desktop/Helpdesk support experience.
  4. Client-based & Shared services application experience is a plus but not required.
  5. Understanding of network topology and network infrastructure is an advantage.
  6. Experience with Microsoft Active Directory and M365 would be advantageous.
  7. Previous experience using the ITSM tool is an advantage.
  8. Good knowledge of interactions/integration and technical troubleshooting with various desktop/endpoint, printers, etc.
  9. Exceptional analytical and problem-solving skills.
  10. Strong oral and written communication skills.
  11. Proven track record of trustworthiness and high ethical standards.

If you are interested in learning more about this unique opportunity and becoming part of a dynamic and future-oriented company, you should not hesitate to submit your application by mail.

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