Digital Solution Technical Support Engineer

Vor 2 Tagen


Winterthur, Zürich, Schweiz The WinGD group Vollzeit

Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.
As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.
Our success in this ever-evolving, competitive environment is based on the drive, innovation, and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Digital Solution Technical Support Engineer

Responsibilities:

  1. Technical Support: Assist on-site engineers and customers in resolving technical issues with WinGD WiDE systems deployed on ships, focusing on hardware, network connectivity, and platform functionality.
  2. Remote Diagnostics: Use WiDE's remote diagnostic capabilities to monitor and analyze engine and system data, providing guidance to engineers for quick issue resolution.
  3. Issue Escalation: Work with internal product development teams and escalate to resolve complex technical issues for advanced troubleshooting and solutions.
  4. Manage Rollout: Coordinate and assist the deployment of product for new installations or updates, including coordinating and supporting the onsite engineer tasks, ensuring smooth deployment pipelines.
  5. Proactive Monitoring: Continuously monitor the health of the WiDE system and notify site engineers of potential issues before they impact operations.
  6. Compliance & Safety Support: Ensure that the WiDE systems comply with maritime regulatory standards and safety protocols, providing necessary documentation and guidance.

Requirements:

  1. Experience: Minimum of 3 years in technical support roles, preferably in industry remote monitoring, control systems, or maritime solutions.
  2. Technical Expertise:
    • Knowledge of remote monitoring and diagnostics systems, including real-time monitoring, data acquisition, transmission, and cloud integration.
  3. Experience troubleshooting networks (TCP/IP, WebSockets) and communication protocols (MQTT, HTTP, etc.).
  4. Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues involving both hardware and software in remote monitoring and control environments.
  5. Communication Skills: Strong written and verbal communication skills, able to collaborate with on-site engineers and explain complex technical issues clearly.
  6. Tools & Platforms: Experience with remote monitoring and control tools, ticketing systems (e.g., Jira), and basic knowledge of maritime regulations.

Our offer:

  1. Employment contracts with WinGD are signed jointly with WinGD's external HR partner cross-ING.
  2. An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry.
  3. A dynamic working environment, blending a long history of technology expertise with industry-leading innovation across a global network.
  4. Award-winning and extraordinary products.
  5. Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking.
  6. Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome.
  7. In-house technology training and professional development opportunities.
#J-18808-Ljbffr

  • Winterthur, Zürich, Schweiz The WinGD group Vollzeit

    Job Description:We are looking for a Digital Solution Technical Support Engineer to join our team.This role involves providing technical support to on-site engineers and customers, focusing on hardware, network connectivity, and platform functionality of WinGD WiDE systems deployed on ships.The successful candidate will be responsible for remote diagnostics,...


  • Winterthur, Zürich, Schweiz The WinGD group Vollzeit

    Responsibilities:Provide technical support to on-site engineers and customers.Conduct remote diagnostics using WiDE's capabilities.Evaluate complex technical issues and escalate when necessary.Coordinate and assist in product deployment.Monitor system health and notify site engineers of potential issues.Ensure compliance with maritime regulatory standards...


  • Winterthur, Zürich, Schweiz Winterthur Gas & Diesel AG Vollzeit

    Powering transformation for a sustainable futureAt WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.As a leading developer of...


  • Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    Manager Licensee Technical Support Responsibilities: Register and process all incoming error reports (NCR) and non-standard requests (RAE) from licensees and manufacturers. Supporting licensees in technical matters. Ensure that technical clarifications and responses are completed as per KPIs. Establish and maintain relations with licensees. ...


  • Winterthur, Zürich, Schweiz IQ Plus AG Vollzeit

    At IQ Plus AG, we are seeking a highly skilled Supply Chain Data Engineer to oversee the technical aspects of product variant structures, material master data, customer master data, and operational support for efficient supply chain processes.Data validation and reporting are key responsibilities of this role, ensuring accurate information is maintained and...


  • Winterthur, Zürich, Schweiz Webnews Industry Vollzeit

    Job DescriptionWe are seeking a highly skilled Senior Process Engineer to join our team at Webnews Industry. As a key member of our engineering team, you will be responsible for designing and implementing process solutions for our refinery clients.Your Key ResponsibilitiesDevelop and execute process designs for separation columns and key equipmentParticipate...

  • TL Software Engineer

    vor 1 Woche


    Winterthur, Zürich, Schweiz Proclinical Staffing Vollzeit

    Principal Research Associate - IT Specialist for DACH RegionProclinical is seeking a TL Software Engineer for our client to develop their ERP platform. You will manage their development team, plan and implement software architectures, and ensure code quality. You will oversee the technical execution of their software solutions, design software architectures...


  • Winterthur, Zürich, Schweiz Winterthur Gas & Diesel AG Vollzeit

    Powering transformation for a sustainable futureWe are at the forefront of innovative power and energy solutions, dedicated to developing sustainable solutions for the shipping industry. At WinGD, your career will help shape a better world for tomorrow.Headquartered in Winterthur, Switzerland, our success in this dynamic environment is driven by the...


  • Winterthur, Zürich, Schweiz The WinGD group Vollzeit

    Shape the Future of Shipping with UsAt the WinGD group, we are committed to transforming the future of shipping. We are a leading developer of two-stroke engines that power merchant shipping and we are looking for talented individuals to join our team.As a highly motivated and detail-oriented Parts Engineer (temporary 6-month contract), you will have the...


  • Winterthur, Zürich, Schweiz 卵決敲 Vollzeit

    Our company overview is centered around delivering innovative solutions that enable a prosperous and more sustainable society. We are a leading engineering company with a proud heritage of innovation.We are seeking an experienced Application Manager Europe to join our CT_MTCSteam in Switzerland. As a key member of our team, you will be responsible for...


  • Winterthur, Zürich, Schweiz Robert Walters Vollzeit

    About the OpportunityThis is an exciting opportunity to make a significant impact within a leading financial services company. As a Cloud Computing Network Architect, you will play a crucial role in enhancing the company's network infrastructure and providing a secure environment for our clients' data.Key ResponsibilitiesDesigning, implementing, and...


  • Winterthur, Zürich, Schweiz Burckhardt Compression Vollzeit

    Job OverviewBurckhardt Compression is seeking a highly skilled Senior Project Engineer to join our team. As a key member of our international compressor manufacturing business, you will be responsible for the technically successful implementation of compressor systems.In this role, you will oversee the complete technical progress of projects from order...


  • Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    Senior DataOps Engineer  We are seeking an experienced and highly motivated Senior DataOps Engineer to join our international team. This team is dedicated for the design and development of the WinGD Integrated Digital Expert (WiDE) product. As a Senior DataOps Engineer, you will play a critical role in managing our data infrastructure; also optimizing...


  • Winterthur, Zürich, Schweiz WinGD Ltd. Vollzeit

    Empowering a Sustainable FutureAt WinGD Ltd., we are at the forefront of transforming the shipping industry. As marine engine designers, our responsibility in this is significant. A career with us has an impact on shaping a better world for tomorrow.We are looking for a highly skilled individual to join our R&D team. In this role, you will be involved in the...


  • Winterthur, Zürich, Schweiz Sulzer Ltd Vollzeit

    Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.To support our strong activities in the chemical, petrochemical, and polymer markets, we are expanding our team in Winterthur, Switzerland. Within the...


  • Winterthur, Zürich, Schweiz Sulzer Vollzeit

    CT_Polymer & Crystallization-E122 Process Engineer, Crystallization Technology - Full Time - Winterthur, Switzerland Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.  We are seeking a...


  • Winterthur, Zürich, Schweiz 卵決敲 Vollzeit

    Process Engineer, Crystallization Technology - Full Time - Winterthur, SwitzerlandSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.We are seeking a dynamic and experienced Process Engineer to join our...


  • Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    We are seeking a skilled and dedicated engineer to join our international digital team. This team is dedicated to the design and development of the WinGD Integrated Digital Expert (WiDE) product. The ideal candidate will possess extensive experience in system integration technologies and have a strong background in software testing methodologies.Key...

  • Technical Lead

    Vor 4 Tagen


    Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    We are looking for a technical lead to join our industrial automation team. As a key member of our digital team, you will be responsible for leading the development and implementation of complex industrial automation systems.Responsibilities:Lead cross-functional teams to design and develop integrated digital systems.Collaborate with stakeholders to identify...


  • Winterthur, Zürich, Schweiz Bison Schweiz AG Vollzeit

    Wir suchen nach einem Datenbank-Engineer mit Schwerpunkt PostgreSQL, der unsere Datenbank-Infrastruktur weiterentwickelt und verbessert. Du sollst erfahrene Personen sein, die mit den Herausforderungen der digitalen Welt vertraut sind und innovative Lösungen finden können.Deine Aufgaben:Konzeptionieren, Installieren, Betreiben und Warten von...