Technicien Service Desk

Job openings

Talents Connection was created by the passion to offer a personalized recruitment service with very high added value. Deep ethical foundations, respect for human values and quality services; this is the basis of our services to companies and candidates. Our assets, our know-how, our resources, our culture, are resolutely turned towards the success of your IT projects in a mutual goal of perenniality of activity.

Your primary responsibilities:

• Manage user requests made through the ticketing tool in accordance with ITIL processes.
• Configure the workstations according to the user’s needs and perform functional tests.
• Guide the user to resolve the malfunction or take control of the system remotely.
• Apply the resolution procedures in place.
• Conduct investigations on application and technical problems.
• Write operating manuals for existing applications and identify needs in this area during projects.
• Identify and write procedures for the self-service portal for users.
• Carry out various additional missions according to the specificities of the activity or the service.
• Monitor applications, network components and processes, acknowledge alerts, restart processing according to procedures and document.

Your profile:

• Holder of a CFC type of training in the IT field.
• 3 years experience in the field of application support and training.
• Comfortable with the Windows, Citrix, Active Directory and Exchange environment.
• Good knowledge of office tools, knowledge of Cisco UCS environment a plus.
• Customer and solution oriented, sense of priorities and service.
• Communication skills, ability to listen and to explain to users.
• Curious, autonomous and flexible.

We offer:

• A family structure on a human scale.
• A management within the reach of its employees.
• Support, continuous training and development opportunities within a dynamic team.
• Innovative and efficient tools, information technologies oriented towards digitalization.
• A diversified activity in a very pleasant working environment.

Start date: immediately or by arrangement. A complete confidentiality is assured. If you are interested in this opportunity, please send us your complete application: cover letter, CV, diplomas, work certificates, salary expectations and photo.