Disputes and Fraud Analyst

Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to over 500,000 clients, through our performant and secured digital platforms.

Our 1,000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-paced environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply

We are looking for a Disputes and Fraud Detection Officer to join our expanding business operations team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.

1. Effectively communicate with our internal customer support team in order to resolve dispute requests.
2. Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms).
3. Review card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
4. Investigate and take immediate action on alerts, notifications, and reporting to always ensure compliance.
5. Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions, and decide on appropriate approach.
6. Respond to requests in relation to transactions.
7. Maintain all investigation records and case outcomes.
8. Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
9. Explore new ways that can help improve existing fraud strategies.
10. Continuously learn and improve on product and job knowledge.

1. Minimum of 2 years’ experience in banking operations department.
2. Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
3. Excellent communication skills, both written and verbal in English and French.
4. Exceptional organizational skills and attention to detail.
5. Strong analytical abilities.
6. Capability to think out of the box.
7. Able to work within a team.
8. Able to manage stress and work with high volumes.