Field Automation Specialist

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Work in an international and dynamic environment, share our success

What you will do

• In this highly technical, hands-on field-based role you are responsible for service, installation and applications on our liquid handling and detection equipment within the BeNeLux region. Occasionally it could be required to provide support to other European regions.
• With a technical analytical mindset, you perform problem diagnosis & service, preventive maintenance, installations, development and delivery of applications according to customer specifications and train our customers on the use and maintenance of our equipment.
• Perform the work according to TECAN's values, motivated, passionate about customer service, customer focussed and achieving the highest level of customer satisfaction and instrument up-time is key.
• Work independently, but as a real team player, share expertise, knowledge and information obtained from unique problems or specialised trainings with the rest of your team.
• Reacting independently and scheduling appointments according to urgency and contractual obligations, keeping the administration and job-related documentation correct, accurate and timely updated, as well as independently managing the own stock of spare parts are part of the range of tasks.

Responsibilities will include :

• Perform on-site problem diagnosis & service, preventive maintenance, upgrades and installation of TECAN liquid handling and detection equipment in consideration of economic criteria and contractual obligations.
• Development and delivery of applications according to customer defined expectations and agreed timelines.
• Provide customer guidance & training on operation, maintenance and instrument software.
• Handle correspondence and other administrative tasks in connection to the job.
• Maintains appropriate spare parts inventory.
• Escalate and resolve issues in connection with customer complaints, exceeding deadlines and other critical occurrences.
• Communicate and cooperate with the European Service Management team, the Benelux management team and with other departments/manufacturers/suppliers.

What you bring along

• Higher level education preferably in life science or electronics.
• Ability to work well independently under pressure and to multitask.
• Ability to solve complex problems and to think analytically and outside of the box.
• Strong organisational and follow-up skills. Good time management is needed.
• Good interpersonal skills.
• Keen mind on continuous development, willingness to learn and to share new information, a real team player.
• Ability to travel up to 80% of the time.
• Retains a valid driver’s license.
• Excellent written and oral communications skills in Dutch and English.
• Strong IT and computer skills.

What you will get

• Comprehensive Compensation and Benefits package.
• Progressive employment conditions.
• Exciting career opportunities.
• Wide range of training courses.
• International and diverse environment (30+ different nationalities).
• Strong company culture with rich history.
• Global mindset with “Swissness” at heart.

Look no further and apply now

We are looking forward to receiving your application online. Please submit your resume (w/o picture and with a cover letter, reference letters and diplomas are optional).

We will only consider applications that fully meet our requirements.