Ingénieur CQV

The multi property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IT) objectives. The multi property systems manager, reporting to the Regional Director IT UK Ireland & Nordics, is responsible for assisting hotel management with technology implementation and maintenance. Provides support as part of our defined support plan and establishes / participates in appropriate coverage for support of systems 24 hours a day, 7 days a week. They are responsible for ensuring hotel-based technology is installed to Marriott required standards and to maintain security compliance. The multi property systems manager interfaces with vendors, Marriott Service Desk, and hotel Associates. The multi property systems manager directly manages multi property field technician(s). The role requires the multi property systems manager to be on property each working day. No hybrid working will be available.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILEScope

• Number of Properties 3-14
• Number of Rooms 1,500-3,000
• Number of FTE Associates 1-3
• Interacts with various levels within the organization and key vendors.
• Control or Influence of Budget (Y or N) N

Business Context

• Hotel technology compliance with appropriate Marriott International Policy and Information Security Manual. Makes recommendations on practices and processes in line with deployed SOPs.
• Maintains Inventory of applications and hardware.
• Hotel Liaison for information technology vendors providing support and services.
• Provides escalation support for out of SLA issues for 3rd party vendors.
• Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.
• Reinforces communication to property management relating to IT policies/projects/issues and plans.
• Provides status reports to property management teams as requested.
• Assist in managing technology/asset life cycle for each property.
• Assists in the management and implementation of property systems upgrades.
• Manages Active Directory environment for each property.
• Provides end user support to hotel associates as defined by support processes.
• Installs new devices using Marriott deployment tools and imaging software.
• Moves/adds/changes for PCs/peripherals, migrating/restoring data when necessary.
• Creates and maintains a secure and clean computer room.
• Deployment and maintenance of servers both physical and virtual.
• Applies security and operating systems patches as directed by corporate and divisional technical leads.
• Helps create and assists in execution of IT related disaster recovery plans.
• Requires onsite presence in hotels every day.
• Participates in the Out of Hours escalation rota, as necessary.

Candidate Profile

Experience 1-3 years IT management experience gained in the hospitality industry.

Good problem-solving skills.

Hotel operations experience and demonstrated hospitality management skills.

Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems, and the Company internal applications (MARSHA, Opera, Sales & Catering, etc.)

Personal Attributes and Competencies

• Relationship builder; networker
• Collaborative; team player
• Engages in fixing the problem.
• Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
• Demonstrated skills in troubleshooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

Education or Certification

Bachelor's degree required or equivalent work experience.

Technical Skills / Computer

• Appropriate knowledge of Marriott's EMEA continent standard applications and supporting infrastructure.
• Understanding and working knowledge of Marriott's IT policies and processes.
• Good understanding and skills of Marriott International's standard office automation applications.

Technical Skills / Other

• In-Depth knowledge of Service Now
• Opera Property Management Systems
• Simphony and InfraSys Point of Sale
• In Depth knowledge of IT operating standards
• In Depth knowledge of VMWare
• Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.
• Systems Support

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training,

#J-18808-Ljbffr

---