Information Technology Support Specialist

vor 4 Wochen


Zürich, Zürich, Schweiz K&K Talents Vollzeit

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Senior Technical Recruiter at K&K Social Resources and Development. Empowering companies with high performing talents and strengthening their team.

K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the Switzerland who is actively hiring candidates to expand their teams.

Employment Type: B2B Contract

Language: German Must

Job Description:

As an employee in the helpdesk, you will be the first point of contact for our employees as well as for our customers on IT topics. That's why you like to work in a customer-oriented way and have a flair and affinity for technical questions. Ideally, you already have experience in a comparable position and have a good basic knowledge of computer science. You keep a cool head even in hectic situations and keep an overview. We would like to have an upbeat, motivated and empathetic person for our team. You are the linchpin of our customers. In addition to a well-founded introduction to our applications, you will also receive generous support for further training. Have we made you curious? Be brave – we look forward to receiving your application.

You will be part of an agile and local ICT helpdesk team, but you will be in contact with global teams such as client engineering, network specialists and other specialist departments. These challenges require top performance, very good knowledge of German, good English, and ideally Italian, and absolute trust in yourself.

Mandatory Skills and Certification:
  1. First-level support via phone and e-mail for Windows 10, M365 products (Outlook, Teams, SharePoint, MS Office, etc.), own insurance applications and many other tools
  2. First-level support for our external employee portals and our customer portals
  3. Support for supporting new technologies during rollouts
  4. Ensuring customer satisfaction in multiple languages
  5. Creation of maintenance of documentation, instructions and checklists (knowledge database)
  6. Completed basic or further commercial training
  7. Experienced in dealing with common IT systems and interested in constantly learning new technologies
  8. Resilient and reliable personality with organizational talent, Customer and service-oriented behavior as well as good communication skills verbally and in writing
  9. Languages: German is mandatory along with French as an added advantage

Note: Applicants for employment in Switzerland should possess work authorization which does not require sponsorship by the employer for a visa.

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
  • Industries: Technology, Information and Media
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