Customer service representative

Vor 2 Tagen

Cham, Schweiz TN Switzerland Vollzeit

Catalent Pharma Solutions is the leading global provider of advanced delivery technologies and development solutions for drugs, biologics and consumer health products.

For our site in Cham, Switzerland, we are currently looking for a Customer Service Representative.

The Role:

  • Contract Billing: Understanding a contractual agreement to identify the established milestones, track the completion of the defined activities and issue the associated invoices.
  • Contract Review (customer orders receiving, data check and orders loading into the system).
  • Expediting: monitoring of whole orders process (from order entry to delivery).
  • Monitoring of shipment dates in order to respect our client commitment.
  • Daily updating of data / information in the software, according to the internal procedures (OTD)
  • Monitoring raw materials and components of clients’ property (arrival into the plant and eventual storage in our warehouse)
  • Loading and verification of customers forecast according to procedure in place (S&OP)

The Candidate:

  • Bachelor degree preferred, but not mandatory
  • Minimum 2 years of experience in customer service and contract billing
  • Fluent in English AND in French; Polish is a plus
  • Excellent communication skills and interpersonal relationship building skills
  • Flexibility is a must
  • Proactive, able to look for solutions and solve problems
  • Analytical thinking
  • Motivated, willing to develop, grow and learn
  • Experience in pharma is a plus, but not mandatory

We offer:

  • Potential for personal development within an international company
  • Defined career path and annual performance review and feedback process
  • Competitive annual salary
  • Free parking
  • Pension Plan
  • Multicultural environment in Cham

Catalent offers rewarding opportunities to further your career Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent is an Equal Opportunity Employer, including disability and veterans.

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