Field Service Manager-Geneva
vor 4 Wochen
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Satellites Unlimited, LLC is a regional service provider in the paid satellite tv industry. With 14 office locations and over 300 employees, we are an exclusive Regional Service Provider for DISH Network in the states of AL, MS, FL, LA, GA, AR, TN and NC. We are an employee owned and operated organization that has consistently enjoyed success and performed at an extremely high level throughout our 30-year history.
The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 8-12 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment.
Essential Duties and Responsibilities:- Must possess the ability to motivate and build a winning culture on a team.
- Train, develop, coach and mentor team members to become high performing technicians.
- Demonstrate a high level of competency in upselling products and services while on site in the customer's home.
- Identify and address any issues that may impact employee satisfaction and retention.
- Conduct performance review meetings, coach employees about work-related issues and job performance opportunities, monitor employees work levels and review work performance.
- Provide technical troubleshooting and support to technicians.
- Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety.
- Conduct technician team load out meetings.
- Complete van inspection, maintenance, and cleaning.
- Investigate accidents or injuries and prepare reports of findings.
- Maintain a safe work environment by following safe practices and adhering to safety policies.
- Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length.
- Must be able to work in tight spaces, including attics and crawl spaces.
- Must be able to work outside in all weather conditions.
- Must be able to stand for extended periods of time.
- 3+ years managing service/repair personnel.
- Strong communication skills including the desire to develop and lead teams.
- Hands-on field technical experience considered a plus.
- Ability to manage/prioritize multiple tasks/projects.
- Excellent communication skills (oral, written, and presentation).
- Demonstrate effective computer and technology skills.
- Insurance Benefits including medical, dental, vision as well as these benefits:
- Short term and long term disability.
- Access to 24/7 TELADOC Services.
- 401(k) retirement plan through BlueStar with 24/7 access to MyPlanConnection App.
- Performance bonus upon meeting certain company metric goals.
- Employee Stock Ownership Program allocates shares to every team member.
- Paid Vacation is allocated to every employee.
- Incredible Rewards and Recognition Program.
- Promotional Opportunities are available for those looking to expand their responsibilities.
- Ongoing training and development to maximize your career potential.
- Employee Assistance Program is available to every team member.
- Tuition Reimbursement up to $3,000 per calendar year.
The base salary is 54k with an additional annual bonus potential of up to $27,400.
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