Senior Technical Account Manager

vor 4 Wochen

Zürich, Schweiz Amazon Vollzeit
DESCRIPTION

At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless and more. The TAM works with customers as a trusted advisor and has a direct impact in how they gain the most value from AWS services and the cloud technology that supports their business goals.

As we continue to rapidly expand AWS's Enterprise Support organization by averaging 30% - 40% revenue growth/year, you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications for global & regional impact.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us

Key job responsibilities
  1. Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics and assist with pre-launch planning.
  2. Utilize technical skills to investigate difficult support cases and technical challenges.
  3. Understand operational parameters and troubleshooting process for customer issues and escalations.
  4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
  5. Improve customer capabilities by running workshops, operations, and architecture reviews.
  6. Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption.
  7. Work with customers across all levels from developers through to C-Suite executives.
  8. Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers.

BASIC QUALIFICATIONS
  1. Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
  2. Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry.
  3. Fluency in both written and spoken German.

PREFERRED QUALIFICATIONS
  1. Internal enterprise or external customer-facing experience as a technical lead.
  2. Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
  3. Experience in operational services or support environment (Note: this is not a 24x7 on call operations role).
  4. Experience engaging management stakeholders on technical, operational or business strategic decisions.
  5. Experience with AWS services and/or other cloud offerings.
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