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Technical Service Manager
vor 4 Wochen
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This role involves taking responsibility for customer service in French-speaking Switzerland, leading a small team of technicians. Our customers are active in sports, mountaineering, and events. Our systems consist of access gates, machines, servers, PCs, and the software required for access control.
Responsibilities- Responsibility for the technician team and the call center
- Service contract management
- Resource planning
- 1st and 2nd level telephone support
- On-call service
- Customer Support
- Training as an electronics engineer, automation engineer, or computer scientist, or training deemed equivalent
- Experience in technical team management
- Proficiency in PC environments, computer networks, Microsoft operating systems (servers), Linux, and SQL databases
- Strong customer contact skills
- Fluent in French with very good knowledge of English; German is a plus
- Driving license
- A family working atmosphere within a young team
- Building profitable customer relationships to ensure and develop
- Company car with the possibility of private use
- Individual continuing education opportunities for you and your team
- Participate in the future of the company to continue to be successful
Please note: This job description is translated from French.
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