Coordinator Sales Support

vor 8 Stunden

Villmergen, Schweiz TN Switzerland Vollzeit

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Client:

Brambles

Location:

-

Job Reference:

3dea145cf5b1

Job Views:

10

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

Description

The Coordinator, Sales Support & Customer is in direct contact with our existing manufacturer and retail customers and partners and is responsible for a timely handling of incoming inquiries and account management tasks.

Your responsibility:

  • Process customer inquiries and complaints,
  • Obtain long-term customer relationships, with the aim to make business with CHEP easy, for existing customers and as part of the on-boarding of new customers,
  • Cooperation & direct support to the commercial unit,
  • Administrative support to Asset management aspects (Retail, FSE),
  • Audits: Lead (small accounts) & Support (National and EKA, Retail): planning, negotiation, evaluation and settlements,
  • Support root cause analysis and corrective actions for any complaints and service deficiencies (logistics execution, supply chain, communication and product quality),
  • Review and optimize existing processes,
  • Proactively engage potential new customers. Create offers and negotiate up to implementing the new business along the buyers journey,
  • Identification of growth potential.

Our Requirements:

  • Bachelor degree in economics or equivalent,
  • Minimum two-years working experience in a customer service environment, with high interactions with system, including transactional and master data,
  • Knowledge within manufacturer accounts and/or retail accounts is a plus,
  • Experience working in matrix organization is a plus,
  • High customer centricity orientation,
  • Team player & flexible approach towards the day-to-day occurrence of problems,
  • Intermediate analytical skills / numeracy,
  • Strong written and oral communication skills,
  • Willingness to optimize existing processes as a continuous expectation,
  • MS Office,
  • Languages: fluent German, English and French are a must.

What we offer:

  • Flexible Hybrid Working model,
  • Workation options,
  • Competitive remuneration package incl. annual bonus based on company & personal performance,
  • 3 days per annum to use for volunteering projects,
  • Other benefits

Preferred Education: Bachelors

Preferred Level of Work Experience: 1 - 3 years

Remote Type: Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

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