ALSO Cloud Marketplace Product Content Manager, Emmen

vor 1 Tag

Emmen, Schweiz TN Switzerland Vollzeit

Client: ALSO

Location:Job Category:

Other

Job Reference:

6cec1ce23fc9

Job Views:

8

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide. In 2023, net sales of the Swiss-based company, which employs about 4,000 people, amounted to 11.1 billion euros. The ALSO ecosystem offers around 135,000 resellers hardware, software and IT services from more than 800 vendors in over 1,540 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source. ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area. For more information visit: www.also.com

We are looking for a Product Content Manager - ACMP who will be responsible for the content available for our Partners around the world via Whatfix (digital adoption tool) and Knowledge Base (Confluence, Help Juice or other). In this position, you are responsible for the ALSO Cloud Marketplace (ACMP) product features documentation and feature releases announcements (internal & external) working closely with the product and development team to follow on platform changes sprint after sprint. You will build automated platform guides and maintain them as the product grows.

You will be a part of a journey of an industry leader, whose Cloud Marketplace empowers resellers to manage the customer relationship end-to-end. With the ALSO cloud management platform, resellers are able to generate new revenue streams, increase customer retention and gain rapid entry into the cloud business.

Responsibilities:
  • Create and maintain articles in Confluence, Help Juice or other knowledge base tools.
  • Create and maintain content in Whatfix: on-screen guidance flows.
  • You will own the Whatfix tool for ALSO Cloud Marketplace: you will create content (beacons, flows, smart tips), lead the project to integrate Whatfix and Confluence to maximize automation possibilities and increase the ALSO Cloud Marketplace platform usage.
  • Keep yourself updated about any platform changes to ensure that content is always up to date and ready with new feature launches.
  • Cooperate with teams across Europe to plan new content for Whatfix.
  • Create content in English.
  • Ideally, translate content to French and/or German, or cooperate with external translators to keep content updated in all three languages.
Your Profile:
  • The ideal candidate has experience managing projects and a basic understanding of how various digital and content creation tools can work together.
  • You have previous experience writing content about technical topics (troubleshooting guides, step-by-step instructions).
  • You have experience with knowledge base systems.
  • You have worked with Digital Adoption Tools (on-screen guidance, smart content within an app) previously, or are a fast learner.
  • You have proven troubleshooting skills.
  • You enjoy taking responsibility, have a high degree of self-initiative, and possess excellent communication skills.
  • Organizing your work efficiently and being detail-oriented is natural to you.
  • You speak fluent English. French and German are a plus, allowing us to do translations in-house.
We Offer You:
  • Insight into the cloud business and work with the industry leader Cloud Marketplace.
  • Lots of responsibility and the possibility to impact the quality of the customer support we provide.
  • Become part of an international team.
  • Freedom to take responsibility and grow with ALSO.

We look forward to receiving your CV, application, and salary expectations sent to us.

Please add "Product Content Manager" in the subject field.

It is one of our fundamental values to respect human rights and to ensure that they are respected, including respecting the personal dignity and privacy of each individual. Ethical behaviour is expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology is ALSO's goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.

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