Warranty Manager

Warranty Manager - Maternity Cover-Full Time-Leeds,United Kingdom Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. Sulzer is an Original Equipment Manufacturer (OEM) of advanced pumping solutions, serving critical markets such as oil and gas, power generation, water and wastewater, and industrial sectors worldwide. Our Leeds facility is a Centre of Excellence for advanced pump design and manufacturing, where we engineer and build some of the largest and most complex pump packages in the world, supporting infrastructure projects across the globe. We are looking for aWarranty Manager to cover maternity leave starting March 2026 (with some handover in February). This is a fixed-term contract until March 2027, offering a unique opportunity to work at the heart of our global operations. What You’ll Do Take full ownership of warranty claim deliverables, including hardware, financial and commercial outputs, dispute resolution, and customer satisfaction. Manage claims under Sulzer’s Global Claims Management Process, ensuring timely execution and cost efficiency. Lead root cause investigations, validate claims, and protect Sulzer’s contractual and financial position. Build strong relationships with customers, suppliers, and internal stakeholders to achieve successful claim resolutions. Drive continuous improvement, digitization, and automation within the warranty function. What We’re Looking For Proven experience in complex claims management, contract negotiation, and dispute resolution preferably within an engineering or manufacturing environment. Strong leadership, communication, and relationship management skills. Commercial acumen and ability to act independently. Familiarity with SAP and Microsoft Office. What We Offer You A 37-hour working week supported by a flexible working policy, allowing employees to accrue additional hours. Hybrid working arrangements may be offered at the discretion of the line manager Competitive basic salary A personal bonus scheme based on company and personal performance Private medical cover 33 days annual leave. Defined pension contributions. Confidential support via Employee Assistance Programmes. Access to discounts on shopping, entertainment, lifestyle, plus opportunity to apply for Costco membership. Discounted personal car leasing for you, your family, and friends. Long Service Awards celebrating your commitment. Continuous learning through Sulzer Learning Pathways. Free onsite parking with electric vehicle charging. Multi-faith prayer room on site. Our Leeds site is undergoing a major redevelopment, creating a modern, state-of-the-art working environment designed to inspire collaboration and innovation. This is an exciting time to join us and experience the benefits of a refreshed, future‑ready workplace. At Sulzer Leeds, we’re proud to foster a vibrant, supportive culture where your skills and commitment are truly valued. Alongside our modernised facilities, you’ll enjoy a fantastic range of perks and benefits, including: A lively Sport & Social Club with Weekly and monthly prize draws, memorable outings, birthday surprises, and more 24/7 Onsite Gym Onsite Subsidised Canteen, serving hot and cold meals served daily No visa or work permit support can be provided for this role Do you have a question about the role? Reach out to Daniel Faulkner at Danny.Faulkner@sulzer.com. Our team is looking forward hearing from you Due to anticipated high interest, this vacancy may close earlier than the advertised deadline. To ensure a fair and consistent recruitment process, all applications must be submitted via our official application portal. Please note that we are unable to accept CVs or applications sent directly to our Talent Acquisition team by email. Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. About us Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world‑class manufacturing facilities and service centres across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2024, our 13’500 employees delivered revenues of CHF 3.5 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com #J-18808-Ljbffr