Customer Success Manager, Sales/Service Clouds
Vor 7 Tagen
Role Responsibilities Function as the Core (Service, Sales & Platform) Cloud Subject Matter Expert (SME) of the customer. Serve as the single point of customer accountability responsible for orchestration of all Signature results, experience, and renewal, and expansion. Nurture and maintain partner relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce Core platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature improvement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and growth. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Minimum Requirements Experienced professional with 7+ years of relevant regulated industry expertise in Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Experience with Salesforce Sales Cloud and/or Service Cloud, and/or relevant competing platforms. Outstanding communication and presentation skills with proven ability to communicate and influence effectively at all levels of the organization, including executive and C-level.> Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Proficient in-German and English Experience leading efforts of cross-functional team to facilitate resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud, AI Associate). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. French and other additional European languages. Note This is an office-flexible role. The expectation is to be in-office around 3 days a week when local to an office. #J-18808-Ljbffr
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Customer Success Manager, Sales/Service Clouds
Vor 7 Tagen
Zürich, Schweiz griddable.io VollzeitCustomer Success Manager, Sales/Service Clouds - German Speaking We are seeking an experienced Customer Success Manager to serve as a single point of accountability for our Signature customers using the Salesforce Core platform. The ideal candidate will have a deep technical understanding of Salesforce, strong communication skills, and fluency in...
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Customer Success Manager, Sales/Service Clouds
vor 1 Woche
Zürich, Zürich, Schweiz griddable Vollzeit CHF 90'000 - CHF 120'000 pro JahrDescriptionRole ResponsibilitiesFunction as the Core (Service, Sales & Platform) Cloud Subject Matter Expert (SME) of the customer.Serve as the single point of customer accountability responsible for orchestration of all Signature results, experience, and renewal, and expansion.Nurture and maintain partner relationships with the customer's IT and business...
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Customer Success Manager, Sales/Service Clouds
Vor 7 Tagen
Zürich, Schweiz Salesforce VollzeitCustomer Success Manager, Sales/Service Clouds - German SpeakingJoin to apply for the Customer Success Manager, Sales/Service Clouds - German Speaking role at Salesforce.About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword – it’s...
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Customer Success Manager, Sales/Service Clouds
vor 1 Woche
Zürich, Zürich, Schweiz Salesforce Vollzeit $ 145'000 - $ 240'000 pro JahrTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
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Customer Success Manager, Sales/Service Clouds
vor 1 Woche
Zürich, Zürich, Schweiz Salesforce Vollzeit CHF 90'000 - CHF 120'000 pro JahrTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
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Customer Success Manager, Sales/Service Clouds
vor 1 Woche
Zürich, Schweiz Salesforce, Inc. Vollzeit*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...
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Customer Success Manager, Sales/Service Clouds
vor 1 Woche
Zürich, Schweiz Salesforce VollzeitAbout Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI,...
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Customer Success Manager
vor 1 Woche
Zürich, ZH, Schweiz Teradata VollzeitWhat You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts. Demonstrate ability to understand the customers’...
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SAP Cloud Customer Success Manager – Growth
vor 24 Stunden
Zürich, Schweiz NTT VollzeitEin führendes IT-Dienstleistungsunternehmen in Zürich sucht einen Customer Success Manager SAP. In dieser Rolle unterstützen Sie Kunden bei der Nutzung von SAP-Cloud-Lösungen und maximieren deren Geschäftswert. Voraussetzungen sind ein Studium oder eine Ausbildung in Informatik oder Betriebswirtschaft sowie Erfahrung im IT Service Management. Bewerben...
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Customer Success Manager, Regulated Markets
Vor 4 Tagen
Zürich, Schweiz Salesforce VollzeitJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
