Support Engineer Analytical Instruments 80-100%

vor 2 Wochen


Zürich, Schweiz SWAN France Vollzeit

Support Engineer Analytical Instruments 80-100% Join to apply for the Support Engineer Analytical Instruments 80-100% role at SWAN France Company Overview Swan Analytische Instrumente AG is an international SME situated in Zurich Oberland, which develops and produces high-quality measuring instruments for online water analysis. We employ 350 people at 14 locations worldwide and are known for our high quality in a wide range of industries such as semiconductor, pool water, drinking water and municipal wastewater, power generation, pharmaceutical, and food and beverage. Support Team Overview The Support Team is the point of contact between headquarters and our international sales and service teams. You will support our partners for technical questions about our instruments and their applications. As part of a succession plan, for our well-coordinated team, we are looking for a technically experienced, communicative personality. Responsibilities You support our service and sales teams with technical questions relating to our measuring devices (by phone, email and occasionally also directly at the customer’s premises) You analyse feedback from first level support and assist with targeted troubleshooting and problem solving You work closely with other departments to find solutions to the more challenging technical issues You conduct technical training sessions for our sales and service staff as well as customers You create and maintain training materials and practical instructions for fault diagnosis Occasionally, you will also conduct tests on new devices and prototypes at our premises or on-site You provide valuable feedback for the further development of our products Qualifications Completed technical apprenticeship (or higher technical training) and experience in a commercial environment English and German, very good written and spoken skills Ideally, knowledge of chemistry, electrical engineering or experience as a service technician Willingness to travel occasionally approx. 10% Get notified about new Support Engineer jobs in Hinwil, Zurich, Switzerland. #J-18808-Ljbffr


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