SAP Program Manager

OverviewInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.Role and LocationRole – Program ManagerTechnology – SAP S/4 HanaLocation – Germany, Switzerland, Netherlands, NordicsDepartment – SAP Practice, InfosysJob DescriptionAre you an SAP program manager with a solid experience in running transformation projects and rollouts? Would you like to further expand the scale and canvas of what you have done so far? Then we have the right opportunity for you We have very interesting ongoing and future S4 Hana transformation projects which would enable you to be part of a very exciting journey. We offer you not only a learning environment with modern “on-demand” learning methods in which you can deepen your knowledge, but you will get to apply those learnings in real-time. As program anchors, you will participate in an end-to-end journey which includes the following activities:Generating leads from your key customersBuilding roadmaps for S4 transformation for your customersIdentifying opportunities for digitization leveraging AI, Blockchain, IoT and other leversOrganizing assessments, due diligences, transformation workshopsEstablishing business case for the transformation initiativesEstablishing methods, cooperation models, new ways of working (e.g. Agile)Driving engagement directly with the business on the customer sideDriving Customer Satisfaction Index and managing expectations with the customer stakeholders to ensure a consistent top rank for InfosysRealizing business blueprints, Proof of Concepts, transformation plans, change management and learning plansCreating long term cost indications for securing budgets across implementation, deployments and AMS, orchestrating the creation program SOWs and creating a culture of on budget deliveryCreating clear scope and commercial baselines, identify change request possibilities and driving customer alignments for additional revenue compensation and without any effort overrunsEnsuring project profitability as per organisational and service line guidelines while maintaining a balance with delivery quality and timelinessDelivering S4 Hana minimum viable products, templates, complete products and /pilotsGetting buy-ins and acceptance from the business on your delivered productsDefining rollout strategies leveraging industrialization and fit for purpose tooling especially data transitionBuilding strategic relationship with partners and product organizations like SAP, Microsoft etc. in delivering joint synergy and value to your customersBecoming One-Infosys face to your customer by managing services belonging to multiple Infosys internal service linesYou will be supported in your endeavor by an A Team comprising handpicked experts and leaders from the globally available Infosys talent pool. As a true leader of the team, you will be responsible for the career aspirations, performance management and training needs of the people who will work in your teams. Your team will expect you to be a hands on manager, completely approachable for them to understand their constraints and concerns and ready to act as a facilitator to remove the hurdles and impel them towards a higher level of performance.As the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers.Knowledge / Skills requiredExperience in managing large multiple projects, each project with multiple tracksExperience with large scale SAP projects and accompanying knowledge in implementation and rollout programsPrevious experience with managing multi-locational teams including offshore and near shore teamsFluent written and spoken EnglishPreferred skills8-10 successful SAP full cycle implementations as program manager for on-site and offshore TeamsExperience in working with location business managers as well as in-depth knowledge of business processes, roadmap definitions, fit-gap analysis and change managementExperience in the areas of the discrete manufacturing industry and /or automotive and /or chemicalsNatural talent in the art of people management including team building and driving grounds-up innovationExperience in the area of proposal management, pre-sales and driving a sales pitchGood analytical and logical problem-solving skills combined with the talent to quickly grasp new tasksExcellent communication and documentation skillsKnowledge /certification of S4 Hana and Scrum Master /Agile Coach can be additional benefits that you bring with youPMP or comparable certificationPersonal skillsPronounced ability not only to analyse but to connect the dots and think laterallyA high degree of pro-activeness and leadershipPassion for being customer focused and establishing long term relationshipsIntense drive for excellence and qualityExcellent written and verbal skillsCountry SwitzerlandState / Region / Province ZurichWork Location ZurichInterest Group Infosys LimitedCompany ITL SwitzerlandRole Designation 2217BPRGMG Program Manager #J-18808-Ljbffr