Client Program Specialist
vor 3 Wochen
In this exciting position based in Geneva or elsewhere in Switzerland, you will offer commercial and technical support primarily to customers based in the Netherlands and the UK. You will manage and follow customers' contracts, oversee the day-to-day operational functions of Picarro's solutions and serve as the primary liaison between customers and Picarro's technical support and operations teams. Reporting to the senior client program manager and working very closely with the office in Geneva, you will uphold operational excellence and deliver high-quality service to Picarro's customers.
Responsibilities:- Define technical requirements in collaboration with customers.
- Coordinate the installation, testing, troubleshooting, and maintenance of Picarro's system within clients' vehicles, working closely with the field application engineers and technical support teams.
- Train customer resources and develop comprehensive training documents, manuals, and troubleshooting guides.
- Oversee project management activities including monitoring daily progress, providing regular updates to the internal team, and ensuring alignment with project objectives.
- Internally, work with operations to organize pilot projects and align resources to ensure objectives will be reached.
- Ensure project follow-up and execution (planning, supervision of data collection, quality control, external partner support, field operations).
- Ensure monthly financial review of the project (invoicing, subcontractor cost authorization).
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Master's Program Support Specialist
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Program Management Specialist
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vor 2 Wochen
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Program Management Specialist
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vor 1 Woche
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Client Documentation and Compliance Specialist
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Client Relationship Manager
vor 2 Wochen
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Client Lifecycle Management Specialist
Vor 5 Tagen
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Financial Crime Prevention Specialist
vor 2 Wochen
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EMEA Benefits Specialist
vor 1 Woche
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Fundraising Program Specialist
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Financial Control Specialist
vor 2 Wochen
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Global Client Relationship Specialist
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Cross Border Specialist
vor 1 Woche
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