Technical Helpdesk

World market-leading access solutions are looking for motivated
Technical Helpdesk / 2nd Level (m/f/d), 100%.

To strengthen the Technical Helpdesk, we are looking for a cheerful, motivated, and flexible person who is used to working independently and supports the team, immediately or by arrangement. Through your quick and reliable troubleshooting, you ensure a high level of support for our customers, on-site if necessary.

• Error analysis and elimination as part of 2nd level support (by phone, remotely, on site).
• Installation, maintenance, and support of active network components such as switches, routers, firewalls, and VPN components.
• Database adjustments, evaluations, and support.
• Finding solutions and feasibility checks for customer requests.
• Support with IT projects (system integration, network integration, virtualization).
• Commissioning of new devices/interfaces (example hosted services).
• Training of internal employees (technicians, 1st level).
• Application assistance, support, software analysis, and training for customers.
• Main interface to GTS (SKIDATA Global Technical Support).

• Technical flair.
• Database knowledge (SQL).
• Network infrastructure.
• Advanced know-how about Microsoft server/client architecture.
• Hardware/electrical engineering knowledge is an advantage.

• An interesting, demanding, and varied professional field in an internationally active company with future-oriented career opportunities.
• Pull of a market leader.
• Good training opportunities.
• Excellent working atmosphere in a young professional team.
• Exciting projects.
• Freedom that motivates.
• Home office options.

Please note: this job description is translated from French.