Business Process Manager

Vor 6 Tagen

Basel, Schweiz Roche Vollzeit

Business Process Manager / Application Support SAP Extended Warehouse Management (EWM) Join Roche as a Business Process Manager to support SAP EWM applications. Work with cross‑functional teams to ensure seamless operation and continuous improvement. Position The role is part of Roche’s Site Network Basel/Kaiseraugst organization within the Corporate Strategy, Sustainability & Sites group. You will contribute to the Business Solutions cluster and the Business Process Engineering group. Responsibilities Incident Management: Provide first‑level support, resolve application incidents, and collaborate with stakeholders for service restoration. Request & Enhancement Management: Act as a business analyst to create, review, and manage the implementation of system requirements. Application Monitoring & Troubleshooting: Proactively monitor application performance and availability, diagnosing and resolving issues. Documentation: Maintain accurate records of incidents, requests, troubleshooting steps, and application changes. User Support & Training: Offer timely assistance and guidance to end‑users on application queries and features. Testing: Conduct post‑change/update testing to ensure correct application functionality. Compliance: Guarantee applications adhere to CSV compliance and security standards. Continuous Improvement & Project Support: Contribute to ongoing process enhancement and assist in integrating project objectives into applications. Qualifications Deep system knowledge in SAP EWM and TM. Proven application support experience with SAP EWM. Strong analytical and communication skills for stakeholder engagement. Familiarity with CSV compliance and security standards. Fluent in spoken and written English and German. Team‑orientated and organized with a customer‑centric focus. Roche is an Equal Opportunity Employer. #J-18808-Ljbffr

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