Investigation Manager Fraud

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The MSF movement is structured around 6 operational centers supported by 24 partner sections and offices worldwide. The MSF operational center in Geneva is one of these centers. Together with regional entities (hubs) and branch offices, it coordinates medico-humanitarian operations in more than 25 countries worldwide in 60 medical projects with more than 8000 employees (segmented into 550 international positions, 5500 national positions & 2000 staff under refugee or under incentive status).

MSF aims to guarantee a working environment free of abuses and inappropriate behaviours for both employees and the populations we serve. In OCG, situations of abuses or inappropriate behaviours are encouraged to be reported through the integrity line platform. MSF does not tolerate that its employees engage in any form of fraud and corruption or other forms of misconduct, in relation to MSF activities.

The ABU is a Directorate General unit in charge of prevention, detection, and management of cases of abuse and inappropriate behavior in OCG missions. The unit is currently composed by five team members: 1 coordinator, 1 support officer, 1 investigation manager and 2 responsible behavior officers in charge of prevention activities. We are recruiting a second investigator manager dedicated to fraud and corruption.

• Ensuring that alerts and complaints related to fraud and corruption received through Integrity Line or other reporting channels are managed in accordance with OCG duly defined processes;
• Planning and conducting administrative investigations of alleged fraud and/or breach of MSF-OCG Anti-corruption Guidelines:
  • supervising internal and/or external investigators and supporting them during the different phases of the investigations process according to standard fraud examination methodology;
  • or conducting investigations as needed, in accordance with professional standards.
• Participating to the qualitative improvement of case management standards and process of MSF OCG.

Manage the Integrity Line platform or other reporting lines for fraud and corruption cases

• Ensure due reception, acknowledgment, triage/pre-analysis of complaints or allegations of fraud and corruption; and that all process be documented;
• Conduct systematic preliminary risk and analysis in collaboration with the relevant HQ or field expertise.
• Manages the information (on a need to know basis), interactions, and communication with internal stakeholders and ad hoc committees for decision making on case management strategies.

Conduct or supervise investigations

• Implements the strategies of case management as decided.
• Builds investigation teams (internal or external investigators) in line with the needs of the investigations in terms of technical know-how.
• Depending on the resources required and available, conducts, alone or as part of a team, administrative investigations in accordance with the principles of case management.
• When need be, supervises the running of internal administrative investigations by external investigators and supports investigators during the different phases of the investigations.
• Validate the quality of the investigation and the reports drawn up, in collaboration with the ABU Coordinator.
• Present the conclusions to OCG decision makers for decision making and recommendations.

Management of a network of investigators

• Establish a strong network of internal and external investigators matching the level of expertise and profiles needed by the organization.
• Manage administratively this network and its associated budget follow-up.

Report statistics-based information, lessons learned, improvement of case management process and practices.

• As part of a risk-based management approach, draw up lessons learnt and statistical analyses of cases of fraud and corruption.
• Continuously participate in the reinforcement of MSF-OCG's good professional practices in terms of fraud/corruption case management principles and investigation methodology. Make recommendations to the General Directorate on strengthening existing procedures in order to mitigate the risk of fraud and corruption in MSF projects.
• In strong collaboration with the Learning and Development Unit, contribute to designing training materials dedicated to fraud prevention and detection in MSF's activities and projects.

Education

• Tertiary degree in a relevant field background: (e.g. economy, finance security, risk management, audit or related field);
• Desirable: investigative formal professional certification (e.g. ACFE).

Experience

• Essential: 2 years' experience of investigating fraud and corruption allegations and demonstrated ability to conduct or manage complex investigations including in a remote and international context.
• Desirable: minimum two years of field experience in the humanitarian/non-profit sector.
• Strong knowledge of administrative fraud/corruption investigations principles and case management standards.
• Strong analytical and advisory skills with the ability to translate complex analysis into concise, clear, and actionable deliverables.
• Proficient in managing sensitive situations and data with precision, guaranteeing accuracy, confidentiality, and accessibility for streamlined decision support processes.

Languages

• Fluency in English and French.
• Other MSF mission languages are an asset (Arabic, Spanish, Swahili...).

Personal Abilities

• Demonstrates an acute ability to navigate and manage highly sensitive situations, treating confidential information with the utmost discretion and professionalism.
• Exhibits meticulous organizational skills, ensuring rigorous attention to detail in all tasks.
• Excels in working under pressure, showcasing adeptness in efficiently processing multiple cases simultaneously, ensuring deadlines are met with precision.
• Possesses excellent communication skills, capable of conveying complex information clearly and concisely, fostering a shared understanding among team members and stakeholders.
• Proven track record as a valuable team player, displaying flexibility in adapting to diverse working styles. Simultaneously, exhibits the capability to work independently, contributing effectively to individual and team goals.
• Proficient in conflict resolution, ensuring a harmonious work environment.
• Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behaviour and attitudes.

• Full-time position 100% (40h/week).
• Open-ended contract.
• Working place: Geneva, with frequent field visits.
• Gross annual salary (for 100%): from CHF 93'504.- to CHF 107'280.- (salary commensurate with equivalent experience and internal salary grid).
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
• Relocation package if moving from a different country to Switzerland.

Candidates submit their application following the requirements: CV 2 p. max. – letter of motivation 1p. max. – in French or English.

Deadline for application is May 12 th , 2024.

We reserve the right to close the position early if we consider the number and quality of applications received to be sufficient.

The applications will be treated confidentially.

Only short-listed candidates will be contacted.

Only applications submitted on our recruitment platforms will be considered.

Please note that we do not wish to use the services of recruitment or placement agencies.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.

We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.