Head of Internal Communications

Position Title: Head of Internal Communications

Duty Station: Geneva, Switzerland

Classification: Professional Staff, Grade P4

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 21 October 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. External female candidates
3. Candidate from the following non-represented member states: Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second tier candidates include all external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

Under the direct supervision of the Director of Media and Communications in Geneva, the Head of Internal Communications Officer is responsible for developing and managing internal communication processes across the Organization. This role focuses on creating clear communication channels, ensuring consistent messaging, and enhancing information flow between Headquarters (HQ), Global Offices (GO), Regional Offices (ROs), and Country Offices (COs). The position is essential in fostering a cohesive communication strategy that aligns with the Organization’s strategic objectives and supports operational efficiency.

Guided by the Organization’s commitment to transparency and inclusivity, the Head Internal Communications Officer will establish protocols and standards for internal communication, ensuring that messaging is clear, consistent, and accessible across all levels.

Core Functions / Responsibilities:

1. Develop and implement an internal communication strategy that aligns with the Organization’s mission, values, and strategic objectives.
2. Work closely with HQ, ROs, and COs to ensure that internal communication efforts are cohesive and consistent across all levels.
3. Establish and maintain standardized communications structures and protocols, messaging templates, and best practices to ensure consistency in internal communications.
4. Oversee the creation and dissemination of internal communication materials, including newsletters, intranet content, and internal announcements.
5. Evaluate and manage the internal communication channels, ensuring that they are effectively utilized to support information sharing.
6. Establish new structures to coordinate with internal communication focal points at the HQ and regional levels.
7. Ensure the organization of regular town halls, monthly newsletters, and bi-monthly meetings with focal points.
8. Implement clear feedback loops to ensure that communication is two-way and that staff at all levels can contribute to organizational conversations.
9. Provide training and support to staff across the Organization on effective internal communication practices.
10. Develop FAQs, best practices, and guidelines to support internal communication efforts.
11. Develop and manage an internal crisis communication plan.
12. Serve as a point of contact for internal communications during crises.
13. Design timely and creative internal campaigns where required.
14. Monitor and evaluate the effectiveness of internal communications through multiple feedback mechanisms.
15. Regularly review internal communication processes and make recommendations for improvements.
16. Utilize metrics to assess the impact and efficiency of communication efforts.

Required Qualifications and Experience:

Education:

• Master’s degree in Journalism, Communications or a related field from an accredited academic institution with seven years of relevant professional experience; or
• University degree in the above fields with nine years of relevant professional experience.

Experience:

• Experience in internal communications in a large organization.
• Experience developing institutional strategic documents.
• Experience in dealing with diverse counterparts from government and/or UN agencies.
• Experience in the field of migration issues is an advantage.

Skills:

• Excellent skills in writing for a diverse range of platforms and publications.
• Knowledge of the broad range of migration-related subject areas dealt with by the Organization.

Languages:

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages. For this position, fluency in English is required. Working knowledge of another official UN language is an advantage.

Notes:

1. Accredited Universities are the ones listed in the UNESCO World Higher Education Database.

Required Competencies:

Values: All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences.
• Integrity and transparency: Maintains high ethical standards.
• Professionalism: Demonstrates ability to work in a composed, competent manner.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others.

Core Competencies: – behavioural indicators level 3

• Teamwork: Develops and promotes effective collaboration.
• Delivering results: Produces and delivers quality results.
• Managing and sharing knowledge: Continuously seeks to learn and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities.
• Communication: Encourages and contributes to clear and open communication.

Managerial Competencies: – behavioural indicators level 3

• Leadership: Provides a clear sense of direction.
• Empowering others: Creates an enabling environment.
• Building Trust: Promotes shared values.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals.
• Humility: Leads with humility.

IOM’s competency framework can be found at this link: IOM Competency Framework.

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile. Any offer made to the candidate is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations.

Appointment will be subject to certification that the candidate is medically fit for appointment.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 21 October 2024 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. Only shortlisted candidates will be contacted.

Posting period: From 08.10.2024 to 21.10.2024

No Fees: IOM does not charge a fee at any stage of its recruitment process.

Requisition: VN 2024 601 Head of Internal Communications (P4) Geneva, Switzerland.

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