Flagship Store Manager

vor 1 Tag


Zürich, Schweiz TN Switzerland Vollzeit

For our important client, Watch Company, we are looking for:

FLAGSHIP STORE MANAGER

As Flagship Store Manager, you will be responsible for overseeing all aspects of the flagship store in Zürich, ranging from store operations to providing a customized and unforgettable customer experience. In addition to leading a team of Sales Associates, you will be responsible for their development, driving sales performance, and upholding the highest standards of service and presentation.

RESPONSIBILITIES:

Leadership & Team Management:

  • Hiring and training in cooperation with HR
  • Team development and scheduling
  • Ensuring team well-being and managing cases
  • Achieving sales targets and analyzing sales data
  • Tracking key sales metrics

Operational Excellence:

  • Managing inventory and orders
  • Ensuring store maintenance and compliance
  • Preventing losses and ensuring safety at the loading point

Customer Service:

  • Resolving complaints and using feedback for improvements
  • Ensuring high standards in store presentation

Event Planning:

  • Planning and executing events to drive traffic and sales
  • Coordinating with marketing and other departments

Industry Awareness:

  • Staying informed about watch industry trends and innovations
  • Implementing new practices to maintain competitiveness
REQUIREMENTS:
  • Degree in Business Administration, Retail Management, Marketing, or related field preferred
  • Demonstrated leadership and team management skills
  • Strong track record in driving sales and achieving targets
  • Experience in store operations, inventory management, and customer service
  • Exceptional customer service commitment and sales skills
  • Strong organizational, problem-solving, and decision-making abilities
  • Excellent communication and interpersonal skills
  • Proficiency in retail management software, POS systems, and Microsoft Office Suite
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